Service Advisor: Harwoods

Service Advisor

Benefits

• Annual bonus potential of £9,600
• 25 days annual leave + Bank Holidays
• Company pension scheme
• Employee referral programme
• Working Pattern and applicable rotas
• Manufacturer training
• Harwoods Academy

Hours

Monday – Friday 8am-6pm

1 in 3 Saturdays 9am-1pm (paid as overtime)

Job Purpose

• Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
• Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
• Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
• Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department / Business / Location

Service

Reports to

Aftersales Manager

Key Responsibilities

• Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
• Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
• Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
• Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
• Confidently establish an understanding agreement with the customer of the work to be carried out.
• Accurately maintain the service department loading system in line with workshop capacity.
• Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Understand and adhere to manufacturer service requirements.
• Maintain safe working practices and abide high standards of the business.
• Take on additional responsibilities as required by the business.

Skills & Requirements

• Full UK driving licence.
• Organised.
• Smart appearance.
• Confident.
• Ability to excel in a team‑based environment and achieve common goals.

Experience (Essential)

• Relevant experience in a customer facing role delivering excellent service.

Benefits

• Company Pension
• Employee Referral Scheme

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