Account Manager
Location: Remote / Hybrid (on-site travel when required)
Salary: £26,000 – £30,000 per annum + performance-related bonus
About the Opportunity
CTA is looking for an ambitious and customer-focused Account Manager to join a growing business solutions and technology services organisation. The company supports organisations through digital transformation, operational improvement, and technology-driven solutions across a range of sectors. This role is ideal for someone looking to build a long-term career in account management and customer success. You’ll gain hands-on commercial experience, work closely with senior stakeholders, and develop the skills needed to progress into more advanced client-facing or commercial positions.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Build and maintain strong long-term client relationships
- Lead renewal conversations and support customer retention
- Identify opportunities for account growth through upselling and cross-selling
- Work closely with internal teams to ensure smooth service delivery
- Conduct regular customer reviews and account check-ins
- Maintain accurate account records and forecasting information
- Respond proactively to customer feedback and resolve issues effectively
Essential Skills & Experience
- Previous experience in an account management, customer-facing, or commercial role
- Strong communication and relationship-building skills
- Commercial mindset with an interest in business growth
- Highly organised with strong attention to detail
- Ability to manage multiple priorities effectively
- Professional and confident approach when working with customers
Desirable Experience
- Experience within a services, consultancy, or project-led environment
- Exposure to renewals, retention, or customer growth activities
- Experience working alongside delivery or project teams
What’s on Offer
- Performance-related bonus scheme
- Career progression and development opportunities
- Exposure to account management, customer success, and commercial strategy
- Supportive and collaborative working culture
Apply Now
If you’re looking to develop your career within a fast-paced and growing environment, we’d love to hear from you. Please submit your CV to apply.