Retail Systems & Support Administrator

Retail Systems & Support Administrator - Full‑time, office‑based in Watford

Are you ready to take the next step in your career within a fast‑paced retail environment? We’re looking for an enthusiastic, detail‑driven Retail Systems and Support Administrator to join our IT team at our Head Office in Watford.

This is a great opportunity for someone who enjoys working with systems, data and stakeholders, and is keen to build on their existing skills while continuing to grow and develop within a supportive, collaborative team.

The Role

Accurate and timely maintenance of our retail systems is critical to the smooth operation of the retail business. In this role, you’ll play a key part in ensuring our shop systems are kept up to date, consistent and aligned with company standards.

You’ll manage daily updates to supplier catalogues, product ranges, and item restrictions, helping to ensure service station operators have access to competitive pricing and approved product ranges across the network.

Key Responsibilities

• Process daily supplier catalogue files within the retail systems.
• Review system exception reports to identify products that may require availability adjustments.
• Add new products and remove discontinued items in line with approved ranges provided by shop category managers.
• Ensure all item restrictions comply with company standards and agreed product ranges.
• Act as a key point of contact for service station operators, responding to queries related to item restrictions and shop system data.
• Liaise closely with the Shops team to resolve system or catalogue queries.
• Provide regular and ad hoc reports and information to the shops team as required.

What we’re looking for

• High level of accuracy and attention to detail when maintaining product and pricing data
• Strong analytical skills to identify anomalies and missing products
• Confident communicator across teams
• Ability to manage daily operational tasks to strict timelines
• Strong data processing and data maintenance skills

What we offer:

• Competitive Salary
• 25 days annual holiday (in addition to your 8 paid bank holiday days)
• A contributory pension scheme with matching rates.
• Simplyhealth – Cashback Dental and Optician Health plans
• Employee Health & Wellbeing support
• Life Insurance

As an equal opportunities’ employer, Rontec is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Rontec.