General Manager

General Manager - Philippines

• Are you an entrepreneurial operator looking for your next mission?
• Are you ready for a 1 - 2 year international adventure: relocate to Philippines, run a 250-person operation, and come out with a track record that's almost impossible to get any other way?
• Do you want to combine strategic thinking with real operational ownership, inside a business with the ambition and capital to build a unicorn?

Operator / Country Manager, Philippines Run a 250-person operation | Relocation from UK / Europe

Our client is a well-funded, UK-based consumer technology business building a genuinely different connectivity product. Founded by a team of serial entrepreneurs with a strong track record in scaling consumer technology businesses, the company has long-term backing, serious global ambition, and a first-principles approach to how consumers connect.

They have an established 250-person customer service operation based in the Philippines, supporting their global customer base. They also have a major carrier partnership in the region, which represents a significant commercial opportunity.

This is not a traditional country manager role. The person stepping into it will run the Philippines operation and own the carrier partnership: part operational leadership, part commercial ownership, and entirely about building something that scales.

The Role:

You'll lead the Philippines operation day-to-day while working closely with the global leadership team. The CS team already exists and works today. The opportunity is to step in, understand it quickly, and turn a functioning operation into an exceptional one, while developing the carrier partnership into a meaningful commercial relationship.

This role is about owning outcomes, not producing analysis.

You'll likely spend your time:

• Leading and developing the Philippines leadership team
• Running and improving a large customer service operation
• Ensuring operational performance and service quality across the team
• Owning and growing a strategic carrier partnership in the region
• Building systems, processes and accountability that allow the operation to scale
• Working closely with the global leadership team on strategy and growth
• Spending meaningful time in Manila leading the organisation on the ground

About You:

People who thrive in roles like this often started their careers in high-performance analytical environments such as strategy consulting, before moving into operating roles inside high-growth technology companies, startups, or venture builders.

You're comfortable moving between structured thinking and messy real-world execution, and you enjoy situations where the brief is simple: figure it out, improve it, and make it scale.

You'll likely have:

• Exceptional academic background and a track record in high-performance environments
• Early career experience in strategy consulting, investment banking, or a similarly analytical environment
• Experience operating inside a startup, scale-up, venture builder, or high-growth tech company
• A strong bias for action and a habit of taking ownership rather than waiting for direction
• Comfort leading large teams and taking responsibility for operational performance
• A willingness to relocate internationally and spend significant time in Manila

This role is probably right for you if:

• You enjoy owning operational and commercial outcomes, not just advising on them
• You're excited by the idea of running a large international operation and a major partnership early in your career
• You're comfortable stepping into complex situations, figuring things out quickly and raising the bar
• You like roles where analysis and execution go hand in hand
• You're energised by building systems that allow organisations to scale beyond individual effort

This role is NOT right for you if:

• Your background is primarily career in outsourced operations management
• You prefer clearly defined corporate structures and established playbooks
• You're looking for a purely strategic role rather than operational leadership
• You're uncomfortable being accountable for a large organisation and a significant commercial relationship

What's on offer:

A rare combination: operational leadership of a 250-person team and commercial ownership of a major carrier partnership, inside a business with the ambition, capital and leadership team to build something genuinely large. Many people who succeed in roles like this treat it as a 1 to 2 year mission: go in, build it properly, scale it, and come out with an operating track record that's hard to replicate any other way.

• If this sounds like your kind of challenge, get in touch.