Job Specification
Programme Delivery Support Officer
Section 1 – General Information
- Job Title: Programme Delivery Support Officer
- Business Unit: CFO / EBS
- Department: Global Capabilities
- Line Manager: Functional Services RFP Lead
Section 2 – Job Purpose
The RFP Functional Services Programme is a coordinated programme focused on designing, mobilising, and delivering functional services in response to a Request for Proposal (RFP). It brings together multiple projects and workstreams to ensure services meet business requirements, are delivered to agreed standards, and are ready for transition into operation.
The Programme Delivery Support Officer provides high‑quality project and programme support across the RFP Functional Services Programme. The role supports effective planning, governance, and delivery by working closely with Programme and Workstream Leads, Project Managers, and Programme Planners. This includes maintaining integrated plans, managing dependencies, supporting reporting, and helping to develop and deliver key programme artefacts.
Section 3 – Key Accountabilities
Delivery Enablement and Programme Support
- Coordinate and support delivery‑focused meetings, workshops, and working sessions, ensuring clear objectives, good preparation, and actionable outcomes.
- Support business engagement events, including planning, logistics, and preparation of materials.
- Support analysis of processes, volumes, and service level agreements (SLAs) to inform and refine the outsourcing model.
- Own and maintain readiness artefacts, such as transition readiness checklists, evidence packs, and gate criteria.
- Support the definition and development of RFP content by working with stakeholders to shape and finalise plans and approaches.
Programme Management Office (PMO) Support
- Produce programme and project reporting, including readiness reports, dashboards, milestone tracking, and RAID logs.
- Coordinate readiness reviews, assurance checkpoints, and governance forums, including collating evidence, producing packs, and tracking follow‑up actions.
- Coordinate action management across programme and project meetings, ensuring actions are clearly captured, tracked, and closed.
- Support risk and issue management by maintaining logs, supporting mitigation planning, and escalating concerns when required.
- Attend meetings to record minutes, decisions, and actions, ensuring a clear audit trail
Planning and Dependency Management
- Maintain and update the Level 3 and integrated programme plan in collaboration with Programme Planners.
- Identify, track, and manage inter‑project dependencies, ensuring impacts, risks, and actions are clearly documented.
- Support change control by capturing and maintaining changes to scope, milestones, and timelines in line with governance processes.
Communications and Administration
- Support the development and maintenance of programme communications, including updates, briefings, and stakeholder messages.
- Provide effective programme administration, including document management, version control, and maintenance of programme artefacts.
- Act as a central coordination point for programme information to ensure consistency and accessibility across teams.
Section 4 – Knowledge, Experience and Technical Skills
- Practical understanding of project and programme management principles, gained through experience or formal training.
- Experience supporting delivery within a structured programme or PMO environment, ideally across multiple workstreams.
- Demonstrated ability to maintain plans, manage actions, risks, issues, and dependencies, and produce accurate reporting to support decision‑making.
- Strong Microsoft Excel and PowerPoint skills, including managing trackers and logs, basic data analysis, and producing professional reports and governance packs.
- Highly organised with strong meeting coordination, minute‑taking, and action management skills.
- Confident communicator, able to work effectively with Programme Managers, planners, and senior stakeholders.
- Experience with project planning or PPM tools is desirable.
- Comfortable working at pace, proactive, detail‑focused, and familiar with governance and assurance processes.
Section 5 – Qualifications
Essential
- Educated to A‑level or equivalent, or equivalent experience in a project, programme support, or PMO role.
Desirable
- PRINCE2 Foundation, MSP Foundation, or equivalent.
- APM Project Fundamentals (PFQ) or similar PMO‑related qualification.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.