Pricing Manager IT / Services

Why Toshiba Global Commerce Solutions?

At Toshiba, we're transforming retail with innovative solutions that tackle everyday challenges. We help Retailers navigate obstacles and accelerate their growth, reimagining customer engagement. Our mission is to turn retail visions into reality by providing expert guidance and cutting-edge technologies.

Innovation drives retail success, so we invest in future technologies to keep pace with evolving customer expectations. We work closely with clients to develop strategies and solutions that align with their goals, ensuring their business shines today and in the future.

We provide comprehensive Field Maintenance services, IMACD (Install, Move, Add, Change, Dispose) project delivery, Technical Helpdesk Services, and Managed Service offerings to some of the UK and Europe's leading retail brands. Our portfolio encompasses Toshiba products and OEM solutions, supporting our customers with everything from point-of-sale systems to back-office infrastructure.

JOB TITLE: Commercial Pricing Manager

DEPARTMENT: Service Delivery / Commercial operations

Role Overview - What’s ‘In-store’?

We are seeking a detail-oriented Commercial Pricing Manager to join our commercial operations team. This office-based role is critical to our business growth, responsible for developing accurate costings and competitive pricing strategies for our Field Maintenance, IMACD, and Helpdesk service solutions. You will work closely with Service Delivery, Sales, and Finance teams to ensure our pricing models are robust, profitable, and aligned with market expectations.

Key Responsibilities:

• Develop comprehensive cost models for Toshiba and OEM product service solutions, including Field Maintenance contracts, IMACD project work, and Helpdesk Services
• Create competitive and profitable pricing proposals for new business opportunities and contract renewals
• Analyse third-party supplier costs and negotiate favourable rates with specialist solution providers
• Build and maintain pricing databases, templates, and tools to ensure consistency and efficiency
• Conduct profitability analysis on existing contracts and identify opportunities for margin improvement
• Support the bid process by providing accurate cost breakdowns and pricing rationale for customer proposals
• Collaborate with Service Delivery teams to understand operational costs, labour rates, and resource requirements
• Model Helpdesk service pricing including staffing levels, shift patterns, and multilingual support requirements
• Monitor market trends, competitor pricing, and industry benchmarks to inform pricing strategies
• Prepare financial analysis and pricing recommendations for senior management and director-level stakeholders
• Ensure pricing compliance with company policies and contractual obligations

Join Toshiba Global Commerce Solutions and be a key partner in our customers' success. If you share our vision of a seamless, interactive shopping experience, let's drive this together!

What We’re Looking For

• Proven experience in a costing, pricing, or commercial analyst role within a service-based or technology environment
• Strong financial and analytical skills with excellent attention to detail
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and financial modelling
• Experience developing cost models and pricing structures for service contracts
• Understanding of gross profit margins, cost allocation, and pricing methodologies
• Ability to communicate complex financial information clearly to non-financial stakeholders
• Self-motivated with the ability to work independently and meet deadlines

Desirable Skills

• Experience in the retail technology, field services, or IT services sector
• Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models
• Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow)
• Understanding of European market dynamics and multi-territory pricing considerations
• Professional qualification in finance, accounting, or business management

EEO

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.