Operations Associate - Fashion Retail
Operations Associate - Fashion Retail
The location of the role is Paddington, London (hybrid working).
The duration of the contract is 4 months.
The pay rate on offer is £23 - £24 per hour (via PAYE).
The client is a multinational high-street retailer.
Experience within a Retailer and using Netsuite or RITHUM Commerce Hub is preferred.
Role Summary
An outcome driven Operations Associate, delivering end to end process stability across product set up and PO management, inbound compliance, and query/SRNI (Stock Received Not Invoiced) resolution. Provide structure, controls, and cross functional alignment.
Key accountabilities of the role
- Brand hypercare
- Ensure brands are onboarded correctly to our ways of working and processes
- Work with Finance, Buying & Merchandising and Brands to ensure all billing follows expected route for first AW26 deliveries
- Cross-functional integration & change delivery – drive structured problem-solving and ensure actions are delivered
- PO and pricing validation controls:
- Identify whether discrepancies are system driven, training driven, or discipline driven.
- Recommend and implement improved validation controls to prevent SRNI issues.
- Data integrity controls:
- Diagnose root causes of recurring data issues (barcodes, manufacturer codes, pricing).
- Define “what good looks like” for product set up post integration
- End-to-end Buyability and availability oversight
- Map e2e process and establish a cross functional view of buyability blockers and systemic failure points
- Query log reduction and process stabilisation:
- Diagnose why query lines remain high and where bottlenecks sit
- Work with Buying & Merchandising and Ops to clear backlog
- Recommend process or automation changes to prevent re-accumulation
- SRNI process strengthening for transition:
- Ensure Buying & Merchandising team is fully equipped to manage SRNI (Stock Received Not Invoiced) during and after transition
- Define transition process
- Identify and close gaps in data, process or capability
- Ad hoc business analyst support for integration project activities
Key skills and experience
- Comfortable operating across functions and driving change
- Understanding of retail product lifecycle (e.g. product setup, PO creation, inbound logistics etc.)
- Strong problem-solving skills, attention to detail and ability to map end-to-end processes
- Self-starter. Ability to multitask, prioritise, and manage time effectively
- Strong collaboration, communication and stakeholder management skills
- Proficient in Microsoft Office tools, particularly comfortable using Microsoft Excel
- Experience using Netsuite or RITHUM CommerceHub is a plus (not essential)