Role Overview
The Head of the Advisory Desk is a senior leadership role responsible for building, scaling, and operating the infrastructure that powers the ENGAGE platform across IPB. Reporting to the IPB Head of Investments and Advice and partnering closely with Market Heads of Investments and the IPB Head of Planning & Personalization, the candidate will architect the operational foundation that enables advisors to deliver exceptional, consistent client outcomes across every market IPB serves. This role sits at the intersection of strategy, operations, and talent development. The candidate will design scalable service models, establish governance and control frameworks, recruit and develop high‑performing teams, and continuously elevate both the advisor and client experience. Success in this role directly advances the firm’s strategic priorities around increasing fee‑based asset growth and deepening ENGAGE penetration across the 5‑25MM client segment.
1. Operational model implementation & ongoing management
- Design and implement the Advisory Desk operating model, including service tiers, coverage models, workflows, escalation protocols, and capacity planning, ensuring alignment with fiduciary, non‑discretionary advisory standards, and business KPIs.
- Partner with Market Heads of Investments to recruit and structure advisory desk teams across markets, defining roles, career paths, and consistent ENGAGE service standards.
- Establish governance structures clarifying desk interactions with advisors, market leadership, product teams, and control functions, ensuring ENGAGE procedures are embedded in all processes.
- Build capacity models to optimize productivity and forecast resource needs, supporting the delivery of the ENGAGE program across all relevant legal entities and jurisdictions.
2. Advisor Enablement
- Develop and deliver training programs to enable Advisory Specialists to fully leverage the ENGAGE infrastructure, including onboarding, portfolio construction, and ongoing portfolio monitoring/management.
- Create and maintain standardized playbooks for client onboarding, portfolio reviews, rebalancing, and mandate management, ensuring adherence to ENGAGE protocols.
3. Stakeholder Management
- Partner with Market Heads of Investments to discuss pipelines, identify opportunities, and drive ENGAGE penetration across advisor books.
- Provide feedback for platform and process enhancements to the Engage Product team, ensuring ENGAGE product and procedures remain effective and meet evolving needs.
4. Driving Consistent Client Outcomes
- Partner with the IPB Portfolio Strategy group to establish and scale model portfolios, ensuring consistent, goals‑based advice in line with ENGAGE guidelines.
- Ensure IPB‑wide consistency in ENGAGE delivery across markets, with appropriate regional customization and adherence to regulatory requirements.
- Establish metrics and feedback loops to drive continuous improvement in client outcomes, including systematic portfolio monitoring, annual reviews, and escalation practices for breaches.
- Enhance client experience by delivering portfolio‑level advice and leveraging JPMorgan’s best ideas.
- Adapt desk offerings as the ENGAGE product evolves, ensuring alignment with product enhancements and increased efficiency.
5. Risk, Control & Compliance
- Ensure compliance with suitability, fiduciary standards, cross‑border rules, and order‑taking procedures, including OCC Reg 9, MIFID, and LSFIN requirements.
- Leverage the Risk dashboard to monitor outliers, breaches, and ensure proactive issue resolution in line with ENGAGE Program guidelines.
- Implement monitoring systems to track errors, emerging risks, and ensure prompt escalation, including enforcement and termination protocols as required by ENGAGE procedures.
6. Growth & performance management
- The candidate will own the reporting infrastructure – including MIS and real‑time dashboards – that gives leadership full visibility into desk performance, pipeline velocity, business KPIs, and individual advisor productivity.
- This candidate is directly accountable for accelerating the ramp‑up of the desk, setting clear performance benchmarks, identifying execution gaps, coaching teams to close them, and deploying targeted strategies that drive measurable top‑line growth.
- Fee‑based asset KPIs are a central scoreboard for this role; the candidate will actively champion the conversion of client assets into ENGAGE, hold the team accountable to asset transition targets, to support the firm’s strategic objective of scaling fee‑based revenue.
- Accountable for driving flows and new accounts together with MITL, ensuring coordinated efforts to maximize asset growth and client acquisition.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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