Commercial Director (HOT0CHFQ)
Job Description
A Commercial Director is responsible for developing a commercial strategy covering all segments and channels to maximize total revenue and profit performance as well as market share penetration of the hotel. This role will drive the planning and execution of the commercial strategy and activity through supporting the Revenue management team, Sales, Catering and Events, Marketing, eCommerce and Public Relations teams, working effectively with area support teams. F&B commercial activities are shared responsibilities with the F&B Manager, Director of Operations, GM and the Commercial Director.
The Commercial Director is a role model for the commercial community within the owned and managed portfolio in EMEA, and develops teams and individuals in these functions whilst being a key business partner to the Hotel General Manager. They support hotels in deriving the most value from Hilton sales teams and play a key role in seizing new opportunities through strong customer relations, serving as an ambassador for the company with our Owners and Key Stakeholders.
The role ensures that commercial management strategies are set for all revenue streams and that all systems are used to their full potential to yield the highest possible amount of revenue from all available space, whether in Rooms, Meeting Space, outlets or other revenue departments. This includes driving overall FMS results gaining an unfair share through disciplined execution of commercial activities.
A Commercial Director will lead, coach, develop, recruit and retain future talents, manage performance, develop and evaluate commercial team members on agreed KPIs, while working effectively as part of a 4D structure on property. Specific responsibilities include:
- Directly accountable for driving the Top line Budget and Forecast by implementing a commercial strategy and business plan through to execution using the Hilton Commercial Focus process and all available business tools and intelligence. Deliver the budgeted revenues across all revenue streams: Rooms, GC&E, F&B, Leisure and Spa with control on cost of sale, route to market, channel shift and marketing/eCommerce opportunities.
- Work with the GM, Finance and Operations Director to ensure profits are maximized in line with TGOP and EBITDA targets set.
- Ensure Business Review Guidelines (current to +5 years) and Pricing & Rate Quotation Strategies are in place to maximize all pricing components of sales and catering opportunities and achieve positive group market share.
- Support various on‑property, RDOS’s and area marketing teams in coordinating hotel‑level marketing, sales and public relations activities. Liaise with regional support and brand teams to provide maximum benefit to hotel performance.
- Support the Cluster Revenue Managers/On‑Property Revenue Manager and RMCC to establish an optimal mix, review and validate forecasts, develop strategies for different demand periods, and review and approve retail and group pricing strategies.
- Develop and maintain strong relationships with all stakeholders, owners, hotel teams and Hilton matrix support teams to ensure commercial benefits of the hotel.
- Liaise with VP of Operations, presenting commercial strategies to the Regional Team and key stakeholders.
- Consistently conform to Hilton brand standards and corporate identity, and utilize all communication tools under guidance of regional marketing and BPS.
- Keep in touch with market trends and adjust strategies accordingly in line with evolving market conditions.
- Participate in the leadership activities of the Hotel and Region.
Work Locations
Hilton Southampton – Utilita Bowl, Botley Road, West End Southampton SO30 3XH
What will I be doing?
Responsibilities and day‑to‑day activities as outlined above.
What are we looking for?
A Commercial Director serving Hilton brands is expected to have the following:
- Minimum of 3+ years of previous experience as commercial director / manager.
- Located within 1 hour commute to the hotel.
- Minimum of 3+ years of experience presenting sales plans, presentations, etc. to senior level executives and constituent groups.
- 3+ years of experience working in a collaborative/matrixed environment.
- 3+ years working with departmental financial data to make strategic/tactical decisions.
- 3+ years of experience evaluating and identifying business opportunities for a business.
- At least 3 years of experience managing a sales or commercial team.
- Experience in multiple disciplines with knowledge of Marketing, E‑commerce, and Finance.
- Local language, strong attribute to have.
A WORLD OF REWARDS
- Competitive annual salary ranging from £50,000 to £60,000 based on experience.
- Free and healthy meals when on duty.
- Grow your career through Personal Development programmes designed to support you at every step of your career.
- A chance to make a difference through our Corporate Responsibility programmes – find out what and how we are doing ( https://cr.hilton.com ).
- Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
- High street discounts with Perks at Work.
- Free Parking.
- Subsidised Taxi Scheme.
- Guest Experience Day after successfully passing probation.
- Tickets to cricket events held at the venue.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
EVERY JOB MAKES THE STAY.
At Hilton, “It Matters Where You Stay.” But the Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
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