Branch Manager

Position Summary

Branch Manager – Southport branch. Permanent, full-time 36 hours per week.

Hours: 36 hours per week, Monday to Saturday.

Salary: Up to £46,000 per annum, dependent on skills and experience.

Closing Date: 21 May 2026

Responsibilities

• Lead, motivate and drive performance of customer‑facing team.
• Promote high standards of customer service and deliver an exceptional experience for all customers.
• Manage commercial growth, focusing on the branch contribution plan.
• Coach team members through observations, one‑to‑ones and clear objectives linked to the branch plan.
• Interact with customers daily, including serving and conducting ‘My Review’ appointments.
• Ensure team confidently promotes products and services during customer conversations.
• Collaborate with Regional Manager and various Head Office functions.

Qualifications

• Experience in a management role within a customer‑facing environment.
• Proven record of delivering great customer service and outcomes.
• Effective communication and time‑management skills.
• Passion for people and an understanding of diverse customer and colleague needs.
• Entrepreneurial approach to maximising business opportunities.
• Strong stakeholder‑management skills.
• Financial‑services knowledge helpful but not mandatory; applicants with relevant leadership experience are encouraged to apply.

Benefits

• Annual discretionary bonus scheme.
• 25 days standard annual leave plus bank holidays; plus 1 day per year of service up to 30 days after 5 years.
• Holiday trading scheme allowing purchase and sale of additional annual leave days.
• Generous employer‑matched pension contributions – up to 10% per annum.
• Access to benefits portal: Employee Assistance Programme and online employee discount platform.
• Three paid volunteering days per year.
• Colleague mortgage and savings accounts; host of discount schemes.
• Commitment to training and development.
• Private medical insurance for all colleagues.
• Salary sacrifice scheme for hybrid/electric vehicles.

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