Company: Orange Recruitment
Location: Penarth
Posted: May 10th, 2026
Vacancy type: Paid Vacancy
Function: Retail
Location: Penarth
Salary: £27,243 per annum
Contract type: Permanent
Contract hours: Full time
Weekly hours: 37.5 hours per week (5 days) Monday to Sunday
Penarth is one of our largest and busiest shops, located in the heart of this charming seaside town. It enjoys strong, loyal support and has established a solid donor and customer base, making it consistently one of our top‑performing locations. The shop team pride themselves on offering competitively priced, high‑quality donations, all beautifully merchandised within this recently refurbished store.
Located close to our hospice, the team are passionate ambassadors for the charity, helping to promote both the shop and our wider work. The shop is supported by a dedicated and long‑standing volunteer team who care deeply about the shop, the charity and the local community. Their commitment ensures the shop remains welcoming, well presented, and a positive destination for all who visit.
As a Deputy Shop Manager you’ll support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service. The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.
Work schedule: 5 days per week (Monday to Sunday) 9.00 am to 5.00 pm (including regular Sundays and Bank Holidays).
Retail or customer‑facing experience, with the ability to support the Shop Manager in delivering targets and objectives. Demonstrated commercial awareness, strong organisational skills, a drive to provide excellent service and share responsibility for the performance of the shop. Good interpersonal skills – ability to build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. Personable, professional, and brings warmth and enthusiasm to every interaction.
Leadership: lead by example and motivate the volunteer team, creating a positive, inclusive and fun team culture. Keen eye for detail and a flair for creating an inviting, commercial shop floor. Comfortable working at pace, managing multiple tasks, and adapting to the evolving needs of the day – whether that’s supporting volunteers, moving and processing stock, or stepping onto the till to drive sales and Gift Aid.
Flexibility, reliability and ownership. Confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. Passionate about the role of charity retail in sustainability, community engagement and raising vital funds.