Job Description
Reporting directly to the Senior Vice President of Global Operations, the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a team of 100+ operations analysts that support real‑time consumer payment applications and services, this role involves coordination across multiple global data centers and processing environments.
Global Operations holds the responsibility of ensuring Visa’s diverse portfolio of commercial services are performing optimally, meeting stringent availability targets and exceeding our clients’ expectations. By architecting automation and GenAI into our operational DNA, and deeply embedding AIOps into our strategic foundation, Global Operations – the engine room of production operations – is well positioned to think big, act quickly and innovate with intention.
Working with highly integrated, high‑throughput systems, an equally high importance must be placed on robust observability, intelligent event detection and incident management. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow as technologies continue to evolve and adjust the way we work to support the business. Through blame‑free post‑mortems, intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow.
In addition to the functional role, the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke UK campus. Basingstoke is a key strategic location for the Technology organization, is home to 200+ employees across the company, and features one of Visa’s global data centers. As site lead, campus‑wide engagement, facility support and employee advocacy all help to make Basingstoke a great place for Visa employees to work.
Responsibilities
- Lead a team of approximately 100 located across the globe ensuring they provide top‑tier operations support
- Lead Global Operations teams to provide standardized, secure, and highly available platform services for Visa’s products to achieve availability targets of 6 9s
- Provide 24/7 operational support working closely with Product Reliability and Infrastructure Reliability teams
- Lead the Operational Acceptance of products and services to be onboarded into the organization
- Develop strategic directions, workforce plans, and organizational structure that align with organization design principles
- Be a key strategic leader of Visa’s Global Operations organization
- Regularly produce key performance metrics to management, product and client services partners
- Resources consumed on a per service basis
- TTx (Time-to Detect/Mitigate/Resolve etc)
- Incident tracking, RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time
- Dashboards and analytics for service‑related and team‑related statistics
- Lead customer success initiatives through partnerships with client services and direct client engagement
- Define and execute operational innovation strategy that deeply embeds automation and Generative AI
Basic Qualifications
- 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g., Master’s/MBA/JD/MD) or at least 8 years of work experience with a PhD
- 5 years of experience with software development (e.g., algorithms, data structures, complexity analysis) and/or technology operations fundamentals (e.g., observability, event management, incident response, incident management)
Preferred Qualifications
- 15 years of experience managing a team and experience managing multiple cross‑functional projects
- Industry leadership experience in an operational support function for products at scale
- Experience with mainframe systems handling payment processing applications globally
- Experience with microservices frameworks and containers, including messaging, queuing and caching services
- Knowledge and hands‑on experience with Generative AI to enhance the operational support output, outcomes and overall experience
- Experience with operational systems management and IT Service Management (ITSM), including incident management, incident response, change management, and operational metrics
- Ability to take ownership of complex, multi‑faceted, open‑ended problems and drive them to completion
- Demonstrated ability to recruit, grow, retain and lead high‑caliber technical talent
- Multi‑tasking ability essential to handle multiple priorities with minimal direction and adjust to changing priorities and requirements in a rapidly growing organization
- Strong leadership and people management skills, with demonstrated ability to lead global, multi‑functional teams
- Payments industry experience desired
Additional Qualifications
- Domain knowledge and expertise in commerce and payment systems and platforms
- Experience with compliance requirements including PCI, SOX, SSAE/ISAE requirements
- Experience with regulatory standards including FBA, BOE, RBI
This is an on‑site position. An on‑site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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