40 hours per week – Monday to Friday – 8:00am – 16:30pm
We are looking for a Service Delivery Manager to join our Day to Day responsive team based in Glasgow. As Service Delivery Manager you will supervise different sites across Glasgow and West Scotland, managing up to 15 Operatives covering Joinery, Plastering and Painting. You will need to have a trade background in Joinery with relevant qualifications and previous experience in a supervisory role. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
The role of Service Delivery Manager will include:
- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Completion of absence management, performance management, recruitment and team meetings
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
Skills and experiences:
- To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to SVQ Level 3 in a core trade subject, ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment specifically in Joinery
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)
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