Team Leader (itsu) – Lead the Way with Scoffs Group UK
Proud Franchise Partner of itsu |
Are you ready to take the next step in your hospitality journey? Do you have a passion for leading by example, motivating a team, and delivering amazing customer experiences? If so, Scoffs Group UK has a place for you.
As one of the UK’s leading franchise operators — and the proud partner behind some of your favourite itsu shops — we’re looking for energetic, reliable Team Leaders to help manage and inspire our in‑store teams.
Who We Are
Scoffs Group UK is a major franchise partner in the UK food industry, operating across high‑performing brands like Costa Coffee and itsu.
We’re proud to combine the high standards and innovation of the itsu brand with our own Scoffs culture: one that puts people, development, and positivity at the centre of everything we do.
The Role: Team Leader (itsu) - 2 positions available.
As a Team Leader, you’ll work closely with the management team to run smooth, efficient shifts. You’ll support the team in both front‑of‑house and back‑of‑house operations, helping them deliver the exceptional food quality and customer service that itsu is known for — all while leading by example and living our values.
Your key responsibilities will include:
Leadership & People
- Lead your team on shift, supporting smooth operations and a positive working environment
- Support and coach new Team Members to help them grow in confidence
- Deliver team briefings and support training across food prep, customer service, and hygiene
- Step up confidently in the absence of a manager when needed
- Promote the 4 itsu qualities and ensure a safe, inclusive, high‑energy workplace
Service & Hospitality
- Support your team in delivering the 6 Hospitality Steps and exceeding Mystery Shopper expectations
- Manage queues, handle service issues quickly, and always lead with a customer‑first mindset
- Keep displays, dining areas, and FOH presentation to brand standards
- Maintain smooth delivery and collection service with drivers and digital customers
Food, Safety & Quality
- Ensure high standards of food safety and health & safety (5FSF, 5FQF, FIFO, DDD)
- Monitor quality and ensure all food is prepped Correct to Recipe (CTR)
- Keep cleanliness standards high by following CATC and CAYG procedures
- Support management with food safety compliance and 5‑star EHO outcomes
Operations & Efficiency
- Help maintain productivity across kitchen and front‑of‑house
- Assist with waste tracking and reduction
- Report any maintenance or equipment issues promptly
- Help implement and uphold shop processes and itsu standards (as per ‘How To’ guides)
What You’ll Bring
You’re a natural people person with a passion for food, service, and team success. Whether you’ve led shifts before or are ready to step up, we’ll support your growth every step of the way.
To shine in this role, you’ll need:
- Great communication and leadership skills
- A team‑first attitude and willingness to roll up your sleeves
- Confidence in a fast‑paced environmentStrong attention to detail and pride in high standards
- Familiarity with food safety and hospitality service (training provided)
- Passion for learning and progressing your career
Why Join Scoffs Group UK?
At Scoffs Group, we believe in growing great people. As a Team Leader, you’ll be given every opportunity to develop into more senior roles, supported by a team who want you to succeed.
You’ll enjoy:
- Instant Perks with Boostworks – Get exclusive discounts and rewards from day one
- We’ve Got Your Back – Access free, confidential support via Life & Progress
- Wagestream Access – Get paid when you need it, save smart, and budget wisely
- Secure Your Future – Contribute to our Company pension scheme
- Learn While You Lead – Gain skills and qualifications through Yuzu Training
- Free Meals & Drinks on Shift – Enjoy fresh, delicious itsu food every day you work
- Perks That Go Beyond You – Get discounts for yourself on & off shift!
- Loyalty Pays Off – Earn long service awards and get recognised for your dedication
- We Celebrate You – Milestones, wins, and progress don’t go unnoticed
- Team Wins = Bonus Time – Help your shop succeed and share in the rewards
Ready to Lead from the Front?
If you’re excited to build your leadership skills and grow within a people‑first company, apply now to join Scoffs Group UK — proudly delivering itsu’s fresh, fast future.
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