Policy Manager – Digital Commerce & Consumer Policy
Department: Policy
Employment Type: Permanent - Full Time
Location: London
Compensation: £33,000 - £43,000 / year
Description
techUK Overview: techUK is the trade association which brings together people, companies and organisations to realise the positive outcomes of what digital technology can achieve. With over 1100 members (the majority of which are SMEs) across the UK, techUK creates a network for innovation and collaboration across business, government and stakeholders to provide a better future for people, society, the economy and the planet. By providing expertise and insight, we support our members, partners and stakeholders as they prepare the UK for what comes next in a constantly changing world.
Role Purpose: The Policy Manager will lead and support techUK’s work on the regulation of online marketplaces, e‑commerce platforms and the sale of digital content and digital services. This includes business‑to‑consumer (B2C) marketplaces, consumer‑to‑consumer (C2C) platforms, social and peer‑to‑peer marketplaces and direct providers of digital content and digital services. The role will focus on consumer protection, product safety, online fraud and scams, platform and seller responsibilities, enforcement, class action suits and the evolving regulatory framework affecting online marketplaces and the provision of digital content and digital services. The postholder will work closely with members, government departments, regulators and Parliament to shape practical, proportionate and innovation friendly policy outcomes that protect consumers and the providers of digital content and digital services while enabling responsible growth of a range of online marketplace business models.
Key Responsibilities
Policy Development & Advocacy
- Lead techUK’s policy work on online marketplace regulation, including consumer rights, product safety, online fraud and scams, platform liability, illegal and unsafe goods, and enforcement mechanisms.
- Monitor, analyse and respond to UK legislative and regulatory developments affecting online marketplaces and providers of digital content and digital services, including (but not limited to) consumer protection, product compliance, platform governance, pricing practices, class action suits and contract terms.
- Develop evidence based policy positions that reflect the diversity of techUK’s membership, spanning large B2C marketplaces, C2C platforms, digital content and digital service providers, social commerce providers and supporting technology firms.
- Contribute to techUK’s wider work on tackling online fraud and scams, including engagement with government and regulators on platform responsibility, prevention measures and consumer protection.
- Draft consultation responses, policy briefings, reports, position papers and parliamentary submissions.
- Engage with government departments (DBT, DSIT, DEFRA, Office for Product Safety & Standards, Law Commission), regulators and enforcement bodies, and parliamentarians to influence policy development.
Member engagement
- Convene and manage member working groups and forums focused on online marketplaces, consumer protection and e‑commerce regulation.
- Act as a trusted policy lead for members, providing clear guidance on regulatory developments and emerging risks.
- Balance and broker consensus across members with differing business models, sizes and risk profiles.
- Identify emerging policy issues affecting online marketplaces and the provision of digital content and digital services to proactively develop techUK responses.
Stakeholder management
- Build and maintain strong relationships with policymakers, regulators, consumer bodies and other trade associations.
- Represent techUK and its members at external events, roundtables, conferences and meetings.
- Support techUK’s communications and public affairs activity, including media briefings and thought leadership.
Cross‑company collaboration
- Work closely with colleagues across techUK, including teams covering competition, digital regulation, fraud, sustainability, data, and international engagement, to ensure coherent and joined up policy positions.
- Contribute to wider techUK initiatives where online marketplaces intersect with other policy areas.
Skills, Knowledge and Expertise
Core Competencies
- Strong interpersonal skills and good at building relationships.
- Highly effective communicator with excellent written and verbal communication skills with the ability to communicate complex information effectively to a range of audiences.
- A self‑motivated individual who is comfortable coming up with ideas and working in a team to deliver these.
- A team player who is comfortable and able to work with relevant teams across techUK.
- Able to articulate, explain and sell the benefits of techUK to a range of audiences from government to potential new members.
Essential Knowledge and Experience
- Proven experience building relationships with stakeholders, developing workplans and delivering to deadlines.
- Intellectually curious and able to demonstrate experiences of having to learn quickly and distil complex issues into clear concise information.
- A strong understanding and interest in the UK policy and political landscape.
- A solid grasp of the workings of Whitehall and UK Parliamentary process.
Desired Knowledge and Experience
- Proven track record of coordinating events.
- An understanding of the role of trade bodies.
- Comfortable working with complex regulatory areas, sensitive subjects and controversial issues.
- Experience presenting and speaking in public forums.
Additional Information
This is a full time role based out of techUK’s London offices, however techUK operates a flexible working policy.
This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances.
The successful candidate must have permission to work in the UK prior to the commencement of employment.
The salary range for this role is £33,000-£43,000 per annum based upon experience plus discretionary bonus and comprehensive benefits.
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