Job Description
Job Role: Security Officer
Working Hours: Average 54 hours per week
Shift Pattern: Week 1: Monday, Thursday, Friday, Saturday, and Sunday (Nights – 19:00-7:00). Week 2: Tuesday & Wednesday (Nights – 19:00-7:00) and Saturday & Sunday (Days – 7:00-19:00)
Pay: £12.71 per hour
Location: Tobacco Warehouse - Stanley Dock, Regent Road, Liverpool, Merseyside, L3 0AN
Reporting to: Operations Manager
Overview: An exciting opportunity at Anchor Group Services for an experienced Security Officer to join our established security team based at Tobacco Warehouse, Liverpool City Centre.
The successful candidate must have a valid SIA Licence as a minimum. They will provide high-level customer service to visitors, complete patrols, and remain vigilant at all times.
Duties include:
- Protecting the client’s property, people and/or assets by providing security services in direct accordance with the site’s published Assignment Instructions (AI’s) and site-specific procedures.
- Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures.
- Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents.
- Completing reports by recording observations, information, occurrences, and surveillance activities.
- Maintaining organization’s stability and reputation by complying with legal requirements.
- Contributing to team effort by accomplishing related results as needed.
- Acting as a first line support to customers and visitors to the site, providing a professional and friendly service.
- Understanding the needs of our customer, responding accordingly to customer queries and requests, and taking appropriate action.
- Carrying out basic cleaning duties as required to maintain a safe, clean, and presentable environment within designated areas.
- Maintaining professional conduct at all times.
Requirements
- Full 5-year employment checkable history.
- Valid frontline SIA licence (DS or SG).
- Customer Service experience and confidence to handle conflict correctly.
- Flexible to meet the job requirements.
- Excellent communication skills both written and verbal.
- Smart appearance and be well-groomed.
- Reliable and punctual.
- High level of enthusiasm and passion.
- Ability to work in a fast-moving environment.
- Access to a range of nationally recognised courses to help further your career, via the Anchor Academy.
- Access to SIA and First Aid training at discounted rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition awards.
Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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