Senior Ace Systems Officer

All about the Role

This role reports into the Adults, Children & Education Manager.

The Senior Adults, Children and Education Systems Officer is responsible for carrying out high quality administrative and support functions as part of the Adults, Children & Education team supporting line of business systems in Peterborough City Council.

The post holder will have an expert understanding of Children's SocialCare systems, particularly Liquidlogic line of business IT systems and will be able to resolve complex support queries and change requests.

The role will also be responsible for:

• Communication with service users and provide advice and guidance on application use.
• Running reports to support the collation of information to meet business requirements, and to understand the relationship and work with external systems.
• Managing processes across multiple business systems.
• Effectively manage workloads and multiple priorities.
• Work with the team manager to co‑ordinate, manage, test and deliver the release of upgrades of specific systems.

This is a fixed term contract for 1 year

All about our Team

The Adults, Children & Education Systems Team provides specialist systems support and development for frontline services across Peterborough City Council.

The team supports and manages key business systems used by Adults' Social Care, Children's Social Care, SEND and Education services, responding to system incidents, service requests and change requirements.

Working closely with service areas and digital colleagues, the team delivers system improvements, manages system changes from testing through to live deployment, and provides a customer‑focused service to ensure systems are reliable, secure and fit for purpose.

All about You

You will bring:

• In‑depth knowledge of Children's SocialCare line‑of‑business systems, including their data flows, integrations and reporting requirements.
• Demonstrable experience resolving complex system issues and change requests, working confidently with minimal supervision.
• Experience supporting system upgrades, releases and new functionality, ensuring continuity of service and minimal impact on operational teams.
• Strong analytical skills, including the ability to run, validate and interpret reports to support statutory returns, performance monitoring and service assurance.
• The ability to manage multiple priorities effectively, balancing reactive support with planned change and improvement work.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme.

• Access to a range of benefits via our Employee Benefits Platform, including in‑store and online discounts as well as our Cycle to Work and Home & Electronics schemes.
• Buy up to 10 days additional annual leave (pro‑rata).
• Access to car lease scheme.
• Take your bank holidays flexibly to better suit your personal circumstances.
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings.
• Access to development opportunities including apprenticeships to support your personal and professional growth.
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
• Access to our equality, diversity and inclusion network.
• Opportunities to receive Employee Recognition Awards.

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk and we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

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