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Where Is The Work
Field-based: Work is conducted on-site at customer locations.
What’s In It For You
Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.
The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.
What You Will Do
- Revenue & Commercial Performance
- Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering
- Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability
- Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends
- Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions
- Operational Leadership
- Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery
- Oversee service scheduling, depot performance and turnaround times
- Ensure compliance with safety, legal, and industry standards across all service activities
- Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction
- Team Management & Development
- Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff
- Establish performance objectives, conduct regular reviews, and build strong succession pipelines
- Foster a culture of continuous improvement, accountability, and customer focus
- Customer Experience & Relationship Management
- Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency
- Build strong relationships with key clients, rental partners, suppliers, and OEMs
- Implement customer service standards and feedback loops to enhance retention and satisfaction
- Strategic Planning
- Contribute to company-wide planning and budgeting processes
- Forecast service revenue, resource needs, and capital expenditure for service operations
- Support new service product development and market expansion initiatives
What You Will Bring
- Proven leadership experience at senior manager or director level
- Proven leadership experience in the truck, automotive, or related service industry is mandatory
- Strong commercial acumen with a track record of driving revenue and profitability
- Experience managing service centers, technical teams, or multi-site operations
- Excellent understanding of workshop operations, fleet maintenance, or rental service processes
- Ability to influence at all levels and lead teams through change
- Strong problem-solving, communication, and stakeholder management skills
- Strong analytical and reporting capability, including use of KPIs and performance metrics
- Relevant experience in Business, Engineering, Automotive Management, or a related field
- Relevant industry certifications or qualifications advantageous
Visit our website: Thermo King UK
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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