Service Desk Lead – located in Canary Wharf.
Key Responsibilities
- Main point of contact for clients, engineers, and stakeholders
- Manage CAFM system, data, and compliance
- Schedule engineers and coordinate daily operations
- Plan and track PPM and reactive works (meet SLAs)
- Maintain reports, records, and trackers
- Review service reports and follow up on issues
- Support quotes, materials, and purchase orders
- Assist with RAMS, reporting, and team support
Personal Requirements
- Background in heating, energy, M&E, construction, or similar
- Experience coordinating high-volume technical works and subcontractors
- Knowledge of RAMS, compliance, and safe systems of work
- Relevant engineering or health & safety qualifications (desirable)
- Experience with quotes, invoicing, or commercial processes
Salary: 32,000 - 38,000k per year, depending on experience.
Hours: 8am - 5pm Monday - Friday. Overtime hours available.
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