Service Desk Lead

Service Desk Lead – located in Canary Wharf.

Key Responsibilities

• Main point of contact for clients, engineers, and stakeholders
• Manage CAFM system, data, and compliance
• Schedule engineers and coordinate daily operations
• Plan and track PPM and reactive works (meet SLAs)
• Maintain reports, records, and trackers
• Review service reports and follow up on issues
• Support quotes, materials, and purchase orders
• Assist with RAMS, reporting, and team support

Personal Requirements

• Background in heating, energy, M&E, construction, or similar
• Experience coordinating high-volume technical works and subcontractors
• Knowledge of RAMS, compliance, and safe systems of work
• Relevant engineering or health & safety qualifications (desirable)
• Experience with quotes, invoicing, or commercial processes

Salary: 32,000 – 38,000k per year, depending on experience.

Hours: 8am – 5pm Monday – Friday. Overtime hours available.

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