Contracts Manager (Waste Disposal)
Location: Manchester (Hybrid)
Salary: Attractive plus benefits.
Responsibilities
- Manage the operational and performance monitoring aspects of the waste & resources disposal contracts, ensuring that output specifications are met or exceeded, and key targets are met.
- Develop, implement and maintain new processes, systems and procedures for the effective management of the contracts, to aid continuous improvement in performance and service provision.
- Provide technical advice in complex contractual areas and support all stakeholders in relation to the successful implementation and management of the contracts.
- Build and maintain effective relationships with the contractors, Districts, elected members and external bodies and agencies.
- Resolve contractual issues through negotiation with the contractor(s) and partner organisations.
- Monitor compliance with the Performance Management Framework.
- Verify contract payments and reconcile in accordance with the contracts and payment mechanism requirements.
- Initiate business continuity and contingency plans to prepare for situations where the contractor(s) cannot deliver, ensuring service continuity for districts.
- Identify, evaluate and apportion contract risk as part of an overall risk management framework, ensuring mitigating actions are in place and recorded in the Risk Register.
- Manage, motivate and develop staff within the Contract Management Team to ensure the client function operates effectively and to a high standard.
- Monitor and report on performance indicators and targets, including output requirements, deadlines and quality objectives, reviewing achievements against agreed targets and objectives.
- Verify contract data and subsequent reporting – including waste data flow and other key statistical information – ensuring all data is accurate, fully documented and controlled, audited, and available on time to meet statutory obligations and other information provision requirements.
- Actively promote and represent the Authority locally and nationally so that it develops and influences waste management at a local, regional and national level.
- Provide full and timely responses to service requests, queries and complaints from the public, members, audit teams and other stakeholders as appropriate.
- Liaise with the Waste Collection Authorities (Districts) to ensure any new collection services or changes do not adversely affect the waste disposal services’ contracts.
- Manage the relevant capital and revenue budgets.
- Assist in the provision of accurate and timely information for managerial, financial planning and reporting purposes.
- Responsible for the development and implementation of appropriate contract management information systems.
- Ensure awareness of Health & Safety policy and the responsibilities it places on individuals and teams.
Knowledge, Skills and Experience
- Experience of working in waste management, including a good operational understanding of waste disposal facilities.
- Competent computer skills, including advanced skills in the use of spreadsheets and databases.
- Significant experience of collating, interpreting and analysing performance data.
- Experience and knowledge of working with performance management frameworks and supporting systems.
- Ability to collate, interpret and analyse data and information and present it in a clear and concise way.
- Ability to produce comprehensive procedures and reports.
- Experience of prioritising workloads in order to meet strict deadlines.
- Excellent communication, both written (proficient in writing reports) and verbal.
- Proven ability to work under pressure and to tight deadlines.
- Ability to problem‑solve and have a solution‑focused approach.
- Ability to liaise effectively with staff at all levels and with contacts outside the Authority.
This is a full‑time, permanent position working 9am‑5pm, Monday to Friday. The successful incumbent will split their working week between on‑site, office and working from home.
Ref: J9643
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