Technical Support Manager

We’re looking for an experienced and proactive Technical Support Manager to lead our technical support operations and help ensure the reliability and performance of Perspectum’s cloud-based platforms and services.

About the Role

In this role, you’ll lead the Technical Support team within the Engineering department, oversee incident management and operational support activities, and work closely with Engineering and cross-functional teams to deliver a high-quality support experience.

This is a fantastic opportunity for someone who enjoys combining technical problem-solving, leadership, and continuous improvement within a fast-paced and collaborative environment.

Your daily duties will include:

• Leading and supporting the Technical Support team
• Monitoring and triaging alerts, incidents, and operational issues
• Supporting and improving cloud-based production systems
• Collaborating with Engineering teams to resolve complex issues
• Improving support processes, documentation, and operational procedures
• Acting as a key stakeholder contact during incidents and service issues
• Mentoring team members and supporting technical development
• Driving continuous improvement across support operations

About You

Essential

• Previous leadership or line management experience
• Strong troubleshooting and problem-solving skills
• Experience with cloud platforms, ideally AWS
• Knowledge of monitoring tools, Jira, SharePoint, scripting, and automation
• Excellent communication and organisational skills
• Ability to work collaboratively across technical and non-technical teams
• Comfortable working with AI-assisted development tools
• Bachelor’s degree in a relevant discipline or equivalent experience

Awareness of medical imaging or healthcare data formats such as DICOM would be advantageous.

At Perspectum, we are committed to fostering diversity, equity, and inclusion. We value individuals for their unique contributions and are dedicated to creating an environment where everyone can thrive.

If you require any reasonable adjustments as part of the application process, please let our Talent Team know.

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