Overview
The Space Rangers team are recruiting a IT Support Engineer to join a London based Game Studio!
Location: London, Bromley (on-site)
ABOUT THE ROLE
With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role, our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio.
WHAT YOU’LL DO
- Provide high-quality 1st and 2nd line support for IT incidents and service requests.
- Diagnose and resolve hardware, software, and user issues, escalating where needed.
- Take ownership of tickets through to resolution within agreed SLAs.
- Support and maintain the studio’s end-user computing environment.
- Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals.
- Work closely with the wider IT team to resolve issues and improve support processes.
- Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates.
- Help educate users on best practices and reduce avoidable support requests.
- Produce clear documentation where needed.
- Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio.
- Provide offsite support when required, including occasional national and international travel.
WHAT YOU'LL NEED TO SUCCEED
- 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment.
- Strong written and verbal communication skills, with the ability to explain technical issues clearly.
- An approachable, service-focused manner.
- Strong troubleshooting and fault-finding skills across hardware and software.
- Self-motivation, adaptability, and a positive, can-do attitude.
- Experience working independently and as part of a team.
- A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time.
TECHNICAL SKILLS
- Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers.
- Experience building, diagnosing, and repairing desktop hardware.
- Experience supporting Microsoft Office / Microsoft 365 productivity tools.
- Basic networking knowledge.
- Familiarity with service desk or ticketing systems.
DESIRABLE
- Experience supporting game development, creative studios, or other high-performance user environments.
- Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups.
- Experience with Active Directory, Entra, or other identity management tools.
- Experience with service desk software and asset management processes.
- Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS.
- An interest in games, games technology, or PC hardware.
WHAT WE CAN OFFER
- Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
- Enhanced Private Pension Scheme
- Private Medical Insurance
- Group Life Assurance
- Competitive holiday + studio wide closures in summer and winter
- Free Eye Tests
- Free on-site parking
- Electric Car Scheme
- Season Ticket Loans
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