Salesforce Developer / Administrator
MUST HOLD ACTIVE SC CLEARANCE
3-month contract (possible extension)
£700-£800 per day (Inside IR35)
Full time - 1 day per week in either London / Cardiff / Glasgow office
Principal Salesforce Administrator
Lead the application operations and administration strategy for a large, complex Salesforce environment. This senior hands‑on leadership position oversees platform performance, governance, optimisation, and the direction of Salesforce application operations.
Purpose of the Role
Owns the overall Salesforce administration strategy and leads the delivery, support, and continuous improvement of the platform. Ensures the environment remains stable, resilient, and optimised, while overseeing administrators and external delivery partners.
- Platform performance and operational excellence
- Robust configuration, integration governance, and release processes
- Strategic alignment with digital, data and security objectives
- Vendor, supplier, and systems integrator oversight
- Mentoring and upskilling team members
- Leading the long‑term operational roadmap for Salesforce
Key Responsibilities
Stakeholder Engagement
- Work closely with senior stakeholders across digital, data, security, architecture, and operations.
- Provide authoritative guidance on Salesforce application operations.
- Oversee systems integrator activity to maintain quality, alignment, and delivery outcomes.
Technical Oversight & Assurance
- Ensure operational performance, resilience, and optimisation of the Salesforce platform.
- Provide expert assurance on configuration, integrations, automation, releases, and governance controls.
- Ensure compliance with standards and contractual obligations.
Innovation & Continuous Improvement
- Identify enhancement opportunities and introduce process improvements.
- Recommend new tools, approaches, or methods that improve platform reliability and service outcomes.
Mentorship & Capability Development
- Coach and develop Salesforce Administrators.
- Promote best practice across the team and ensure operational standards are met.
- Support skills development and professional learning pathways.
Architectural & Strategic Leadership
- Lead Salesforce application operations strategy, including operational models and platform evolution.
- Support longer-term technology planning and alignment with architectural direction.
Skills & Experience Required
Essential
- Deep operational expertise managing complex Salesforce environments.
- Previous leadership experience in application operations or platform engineering.
- Proven experience managing suppliers and technical risks.
- Experience leading a Salesforce Administration team.
- Ability to hold (or currently hold) the following certifications within 6 months:
- Salesforce Certified App Builder
- Salesforce Certified Advanced Administrator
- Active SC Clearance (mandatory).
Desirable
- Experience overseeing offshore systems integrators or managed service providers.
Equal opportunities employer, job suitability are assessed on merit in accordance with skills, qualifications and abilities to perform the relevant duties required in a particular role.
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