Role overview:
Vorboss is looking for a Network Support Engineer to help manage the connectivity and infrastructure in our network. This includes helping to commission, maintain and upgrade our network infrastructure, and manage the change when required. You will identify and assess customers’ needs, to achieve, and exceed, customer satisfaction. You will build sustainable relationships and trust with customers through open and interactive communication and handle all customer queries, provide appropriate solutions and alternatives within the expected time frame.
Key responsibilities:
(Please note that this is not an exhaustive list, and other duties and responsibilities within the scope and grading of the post may arise over time. Due to the fast‑paced environment, we require flexibility and a can‑do attitude).
- Commission, maintain and upgrade our Network Infrastructure.
- Manage change to the Network Infrastructure when required.
- Be responsible for operational systems and intervene where and when required.
- Maintain correct and detailed documentation for the Network Infrastructure.
- Help adapt and develop technical procedures and Knowledge Base.
- Assist other Network Engineers in resolving incidents, requests, and changes in a timely manner, including escalations.
- Be available to work on the Network Infrastructure outside of usual business hours, both planned and unplanned.
- Communicate effectively both orally and in writing within the technical team, the wider organisation and to customers.
The right candidate:
- At least 2 years’ experience working in a service desk within an SME / ISP / MSP environment.
- Hands‑on experience with monitoring, network diagnostics and network analytics tools.
- Current working knowledge of routing, switching & wireless technologies.
- Good understanding of the OSI or TCP/IP model, MPLS/VPLS management and deployment.
- Experience with configuring and maintaining Juniper routers in a service provider environment, and specifically with RSVP based MPLS networks, VPLS, BGP route reflector, and dual stack environments.
- Good experience in and strong knowledge of a range of network and network security platforms including BGP, Juniper or Cisco ISP & enterprise routing & switching, Juniper or Cisco Security appliances and Ruckus & Unifi WAP.
- Desire to learn new technologies, develop advanced networking skills and share them across the team.
- Excellent time management and organisation.
Desired skills:
- CCNA
- JNCIA‑Junos, Fortinet NSE 1 and 2
- Degree educated or equivalent work experience
- ITIL Foundation
- Knowledge of CRM/ERP‑like Oracle/Salesforce
Personal Attributes:
- Strong troubleshooting and analytical skills
- Ability to manage multiple priorities in a fast‑paced MSP environment
- Proactive mindset with a commitment to continuous learning and improvement
- Methodical, organised, and detail focused
- Customer focused with excellent verbal and written communication skills
Benefits:
- Employee Share Plan
- Company pension scheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Access to Spill, our mental health support partner.
- Cycle to work scheme.
- Half‑price gym memberships through the healthcare provider.
- Free eye test.
- Hastee app, to help manage your salary and finances.
Diversity, inclusion, and equal opportunities:
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step‑free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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