Overview
Installation Specialist - North – Department: Sales • Location: Field‑based (travel across the Midlands, the North and Scotland) • Reporting to: Sales Support Manager
About The Role: We’re looking for a hands‑on and customer‑focused Installation Specialist to support the growth of the Rollover brand across the Midlands, the North and Scotland. This is a field‑based, customer‑facing role where you’ll be responsible for installing, maintaining and repairing food‑to‑go equipment, as well as delivering professional training to customers on equipment use and food preparation.
This role is also a proven stepping stone into Sales — many of our Installation Specialists have successfully progressed into sales positions, making it a fantastic opportunity for anyone looking to build commercial experience and develop their career within Pilgrim’s Europe.
You’ll play a key role in ensuring our customers have a smooth, reliable experience — helping them get the most out of our products while representing the Rollover brand to the highest standards.
What You’ll Be Doing
- Work proactively with account teams to plan and complete customer installations
- Install Rollover equipment to a high, consistent standard within agreed SLAs
- Deliver clear, engaging training on equipment use and food preparation
- Carry out a wide range of on‑site equipment repairs and maintenance
- Ensure all food safety and preparation procedures are clearly communicated
- Complete job sheets, service logs and training records accurately
- Maintain and update customer records using systems such as Repsly
- Build strong relationships with customers and internal teams
- Manage your own diary effectively across multiple locations
What Success Looks Like
- High‑quality, first‑time‑right installations
- Strong customer feedback and engagement
- Equipment uptime and reliability maintained
- Accurate records and clear communication with account teams
- Efficient planning and delivery across your territory
What We’re Looking For
- A confident, customer‑focused individual who enjoys working face‑to‑face with clients
- Comfortable working in a fast‑paced, field‑based environment
- Strong problem‑solving skills with a practical, hands‑on approach
- Self‑motivated and proactive, with the ability to manage your own workload
- Good communication skills and the ability to explain processes clearly
- Positive attitude and strong ownership mindset
Experience in equipment installation, maintenance or food‑to‑go environments is advantageous but not essential.
Values & Behaviours
- Ownership: Takes responsibility for delivering high standards and customer satisfaction
- Determination: Finds solutions and gets the job done
- Simplicity: Keeps things clear, practical and effective
Why Join Us?
- Work in a varied, hands‑on role with real independence
- Be the face of a fast‑growing, well‑known brand
- Build strong relationships with customers across your region
- Develop practical skills in equipment, training and customer service
- Join a supportive team within a leading food business
Ready to Get Started?
If you enjoy working on the road, solving problems and delivering great service to customers, this is a fantastic opportunity to build a rewarding, hands‑on career. Apply now and join us as an Installation Specialist - North, helping bring the Rollover brand to life across your region.
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