IT Network and Infrastructure Officer

Network and Infrastructure Officer

Job Details

Department: IT Office
Salary Scale: £47,779 - £51,983 pa depending on experience
Contract Type: 37.5 hrs per week, Permanent. This is a fully on-site position
Reports To: Head of IT

The College

Lincoln College is a medium‑size college housed in attractive medieval buildings in the centre of the city, on Turl Street. The college has 50 Fellows, around 600 students, equally divided between graduates and undergraduates, and a large body of administrative and domestic staff. Further information may be found on the college’s website: www.lincoln.ox.ac.uk.

The Role

We are seeking an experienced and dedicated Network and Infrastructure Officer to provide expert hands‑on support of the college’s various network assets. The individual will be responsible for the college’s firewalls and switches, setting up and maintaining physical and virtual servers, other networking equipment, and other essential systems. This includes managing equipment housed throughout the college’s facilities. The role is key to ensuring the college’s IT systems run smoothly as its infrastructure continues to evolve. Over the years, the college’s network has expanded across multiple buildings, requiring dedicated attention to keep everything functioning efficiently. A new role has been created to meet the rising demand for reliable IT services and to manage the increasingly complex infrastructure.

Duties

Planning – Plan improvements to the network to ensure that the network is able to support current and future demands placed on it.

Managing college firewalls – Manage all aspects of the firewalls, including security rules, device updates, VPN, VLANs, and monitoring for intrusions.

Network – Maintain the network infrastructure, monitor the performance of the various network assets, ensure hardware is maintained and all switches are running latest software.

Document – Gather and review IT systems requirements and document highly technical work.

Wireless networks – Monitor and support local and University‑wide WiFi connections. Install and support Wireless Access Points as required.

Disaster recovery procedures – In partnership with the Head of IT, construct and document disaster recovery procedures for the college’s infrastructure and ensure those procedures are up to date. Test disaster recovery procedures periodically.

Additional Duties

• College server and desktop infrastructure.
• Local Active Directory user and device accounts.
• Remote access systems.
• Accounting packages.
• College EPOS systems.
• External information sharing platforms (SharePoint, College website, Raisers Edge NeXT).
• CCTV and door entry systems.
• First and Second line user support.
• Assistance with hardware support and installation.
• Advise Head of IT on network strategy and propose future investment in IT solutions.
• Undertake any other duties consistent with the purpose of the job, as may be assigned by the Head of IT.
• Troubleshoot hardware and network issues methodically, providing 2nd/3rd line support.
• React promptly to major incidents involving IT infrastructure, working to resolve issues effectively.
• Present a professional, helpful, and approachable demeanour when dealing with external and internal stakeholders.
• Provide timely and effective IT support to ensure the smooth delivery of infrastructure services.

Management

The Head of IT. In the absence of the Head of IT, the Network and Infrastructure Officer may be required to temporarily take on some of the responsibilities of that post.

Documentation

Together with the Head of IT and IT Officer the post holder will maintain clear notes and guides on the running of the college IT infrastructure.

Essential Selection Criteria

• Experience delivering a high level of customer service.
• Strong problem‑solving skills, with a track record of effective and innovative solutions to technical and non‑technical issues.
• Ability to clearly communicate processes and procedures, both verbally and in writing.
• Ability to explain technical concepts in an accessible and supportive manner.
• Experience writing procedural and/or support documentation.
• Strong record‑keeping skills, including logging issues and resolutions in a help desk system.
• Ability to work independently and collaboratively, managing tasks to meet deadlines under pressure.
• Effective time management with a reliable and punctual approach.
• Self‑motivated with initiative and the ability to identify and resolve issues.
• Good standard of education, including BTEC or equivalent professional qualification, or substantial relevant experience.
• Willingness to work occasional non‑standard hours as required.
• Experience providing infrastructure or technical support in a complex environment, ideally within a university collegiate setting.
• Experience installing, configuring, and upgrading HP Aruba network switches, or equivalent.
• Minimum of 3 years’ experience in 2nd or 3rd line support.
• Demonstrable knowledge of wired and wireless networking fundamentals, including DNS, DHCP, VLANs, and STP.

Desirable Selection Criteria

• Experience in managing structured cabling, rack installations, and other physical aspects of network infrastructure.
• Experience with scripting or automation (e.g. PowerShell or Python) to streamline infrastructure management.
• A working knowledge of virtualization technologies such as Microsoft Hyper‑V or VMware vSphere.

Benefits

• 30 days Holiday including bank holidays (pro rata) in each year on the basis of one week over festive period in December and the remainder to be taken at such time or times as shall be mutually convenient, and agreed in advance with the Head of IT.
• Enrolment in the Oxford Staff Pension Scheme (OSPS)
• Free lunch is provided in college, when on duty.
• Other benefits include access to an Employee Assistance Programme, and various discounts through the Oxford University card.

Application Process

Candidates should submit the following documents by closing date of 17th of May:

• A completed Application (available on the college website through Employment Hero)
• A covering letter (no more than one A4 page) explaining your interest in the post and demonstrating how you meet the requirements of the person specification.
• An up‑to‑date CV.

Recruitment monitoring information is collected for equality purposes only and does not form part of the selection process. Please note that any personal data submitted to the college as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please see the Lincoln College’s Privacy Policy: https://lincoln.ox.ac.uk/asset/Privacy-Policy.pdf

Equality, Diversity and Data Protection

Lincoln College is committed to equality of opportunity and to providing a working environment in which all individuals are treated with dignity and respect.

Equality of Opportunity

Entry into employment with the university and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Other Information

The appointment will be conditional on verification of the successful candidate’s availability for employment in the UK. The successful candidate will be required to complete a confidential medical questionnaire which will be forwarded to our Occupational Health Department who will assess their fitness to perform this role.

Any enquiries related to these further particulars should be directed to hr@lincoln.ox.ac.uk

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