IT Infrastructure Manager (Server and Storage)

IT Infrastructure Manager (Server and Storage)

The closing date is 17 May 2026.

An exceptional opportunity has arisen for an IT Infrastructure Manager specialising in Server and Storage to lead our team that has day to day responsibility for the core server and storage infrastructure and related platforms. These include technologies from Microsoft, VMware, Cisco and Dell.

The post-holder will provide leadership to a team of senior engineers, ensuring the delivery of high quality IT service. This is a fantastic role where you will need to have a high degree of energy, enthusiasm and commitment to succeed.

The role is a brand new role and will require flexibility and creative thinking skills to relentlessly contribute towards making a truly great service. Candidates must be able to build and maintain good relationships with those around them at all levels of the business. A pre-requisite is the ability to communicate and present effectively to stakeholders up to Director Level.

Candidates must have demonstrable experience of ITIL processes along with experience managing a senior IT infrastructure team.

Main duties of the job

• Maintain a deep technical knowledge of VMware VCF product suite, Dell VXRail and Isilon, CommVault Backup and Hyperscale, Cisco UCS and Microsoft products including Windows Server, Active Directory, Certificate Authority, SQL Server, IIS.
• Ensure that the Server and Storage team delivers services to the agreed service level targets, management tools are best maintained and configured to manage and update platforms and that the team delivers to committed tasks by working closely with Project Managers.
• Taking ownership of Incident Management and Problem Management processes, ensuring that High Severity Service Incidents are managed effectively and to conclusion.
• Develop and implement Key Performance Indicators (KPIs) in line with defined Service Level Agreements (SLAs).
• Develop and implement Continual Service Improvement Plans (CSIPs), with a focus on prevention rather than fix.
• Embed the principles of shift-left strategy within the team to ensure repeatable and controlled workload is moved to the lowest cost point. Ensure the team work to move activities, tasks and knowledge to the service desk or self‑service where appropriate to drive efficiency and customer satisfaction.
• Ensuring current and future requirements are met with regard to system performance, capacity and security. Working with the strategy team and governance boards to ensure that server and storage platforms are developed in line with needs of the Trust.

Person Specification

Qualifications

• Masters degree in a relevant IT related field and/or significant experience in one of: IT Architecture, Solution Architecture, Security Architecture; OR Degree or equivalent in a relevant IT-related field and/or significant experience in two of: IT Architecture, Solution Architecture, Security Architecture, System Design, Implementation of Large IT Projects.
• MCSE Certification or equivalent or willingness to take.
• ITIL 4 Managing Professional or willingness to take.
• PRINCE2 Agile Practitioner or willingness to take.
• Evidence of ongoing personal and professional development (study or alternative).
• Further ITIL Training.
• VMware such as VCAP or VCDX.
• Cisco such as CCNP.
• Security such as SSCP.

Experience

• Technical lead role in delivery of infrastructure or business solutions across multiple projects.
• Management, maintenance and strategic development of enterprise IT infrastructure technologies, which are architected for high‑availability and are performant.
• Validation of supplier designs.
• Significant experience developing IT related policies, processes and procedures and technical standards, proposing changes where suitable that are relevant to the server and storage infrastructure of a large organisation.
• Experience of supporting and installing Microsoft products and operating systems along with deployments and upgrades across a large organisation.
• Experience of virtualisation platforms including VMware and Microsoft along with Cloud such as AWS and Azure.
• Migration between different server and storage platforms.
• Significant experience of IT Support, which must be at third line level and include specialised experience of server and storage platforms in a large organisation.
• Analysis, investigation and resolution of complex IT queries and issues/problems e.g. system errors, breaches of security or confidentiality, user requirements which may require configuration of software and hardware, unusual data trends.
• Significant experience of backup and recovery processes in a large enterprise.
• Significant experience working with software asset management and hardware reporting tools.
• Responsible for expensive IT equipment and software.
• Contribute to business case development and procurement of software, hardware and services.
• Experience of server and storage design, installation and configuration.
• Experience of collaborative and team working practices.
• Relationship management with colleagues, customers and vendors.
• Production of strategic roadmaps and solutions.
• Identifying emerging trends and developing product and capability roadmaps.
• Practical experience of staff management and of developing the capabilities of a team and of staff outside own direct line management.
• Recruitment and selection experience.
• Significant vendor and contract management experience.
• Software license management.
• Management of financial budgets.
• Experience of software application packaging and deployment products.
• Understanding of mainstream scripting languages such as PowerShell.
• Programming in languages such as C# and JAVA.
• Experience of working with ITIL and Service Management processes.
• Experience of working on multiple concurrent IT Projects and Project Management.
• Training other IT staff and delivering training in own specialism.

Skills and Knowledge

• Management and Leadership skills.
• Managing people with differing attitudes and behaviours.
• Demonstrates an ability to prioritise own workload and responds appropriately to urgent and emergency situations.
• Demonstrate effective written and verbal communication skills.
• Produce timely, accurate written/electronic records and documents.
• Demonstrates work process to other members of IT Services within own work area.
• Dexterity and accuracy in undertaking IT tasks, use of equipment and documentation.
• Ability to evaluate and interpret technical information for communication to a wide audience.
• Ability to work unsupervised in a pressured environment.
• Ability to react quickly to challenging situations.
• Advanced keyboard skills.
• Good leadership skills.
• Ability to determine realistic deadlines and to manage deadlines for others.

Personal Qualities

• Able to communicate across all levels to service users both verbally and in written form.
• Demonstrates an analytical and logical approach to problem solving.
• Commitment to continual personal development with an ability to maintain skills set through further training.
• Interpersonal Skills.
• Self‑Motivated.
• Methodical and systematic in approach to all aspects of work.
• Organisational skills with attention to detail.
• Creative Thinking.
• Able to demonstrate behaviours consistent with Trust Core Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£57,528 to £64,750 a yearpa/pro rata for part time staff.

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