Credit Controller, Rochdale
25 hours per week
FTE: £28,000 - £30,000 per annum
PTE: £18,760 - £21,100 per annum
Our client is currently looking for an experienced Credit Controller, 25 hours per week, for a Solicitors firm based in Rochdale.
You will manage and control all their credit processes, ensuring timely billing and collection of fees, reducing debtor days, and ensure they comply with the Solicitors Regulation Authority (SRA) Accounting Rules, as well as work closely with the FD and Managing Partner to ensure strong cash flow management is maintained and managed.
Responsibilities Include:
Credit Control and Debt Management:
- Monitor and manage the firm's debtor's ledger daily.
- Proactively chasing outstanding invoices by telephone, email, and letter.
- Agree and monitor payment plans (in line with guidelines agreed with MD / FD).
- Escalate aged or disputed debt in line in a timely manner.
- Prepare debt reports and commentary for management meetings.
Billing and Fee Earner Support:
- Liaise closely with MD and fee earning Solicitors regarding unpaid invoices.
- Ensure there is a robust billing process in place and review / update it as needed.
- Ensure bills are issued promptly in line with client care letters and fee agreements.
- Investigate and resolve billing queries efficiently and professionally.
Compliance and Risk:
- Implement robust credit control processes in compliance with SRA Accounts Rules and internal accounts policies.
- Monitor adherence to credit limits and terms and elevate concerns as needed to the Managing Director.
- Identify potential bad debt risks and flag concerns to management.
- Maintain accurate audit trails and records.
Client Relationships:
- Communicate with clients in a professional, tactful, and client-focused manner, at all times.
- Balance firm cash-flow management whilst maintaining good client relationships.
- Handle all credit / finance matters sensitive with discretion.
Reporting and General Office Administration:
- Produce regular aged debt reports and cash-flow forecasts.
- Maintain accurate records of all contact and recovery activity.
- Support the client facing team with the smooth on / off boarding of clients and client feedback.
- Assist with month-end procedures as required.
- Support continuous improvement of credit control processes.
- Provide ad-hoc admin / general office support as needed, to assist with the smooth day to day running of the practice (e.g. overseeing aspects of health and safety, stock / stationery ordering, answering calls, optimising the use of in-house systems etc.).
Ideal Candidate:
- Must have 3+ years previous credit control experience (professional services or legal sector preferred).
- Professional, resilient, and calm when handling difficult conversations.
- Confident working in a stand-alone role.
- Happy to be office based in Rochdale Town Centre location.
- Diplomatic, tactful, trust-worthy and discreet.
- Excellent communication and negotiation skills.
- Great attention to detail and organisational skills.
- Ability to work independently and prioritise a busy workload, escalating concerns as needed.
- Competent user of accounting systems and Microsoft Excel.
What's on Offer:
- Great opportunity to be part of a growing legal practice.
- Opportunity to work in a busy, demanding but collaborative, supportive team culture.
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