The role of Credit Controller in the retail industry involves managing and maintaining the credit accounts of customers to ensure timely payments. This permanent position is an excellent opportunity to contribute to the Accounting and Finance department while ensuring smooth financial operations.
Client Details
This opportunity is working for a well established organisation in the retail sector, known for its strong presence and commitment to delivering high-quality products to its customers. The company offers a professional and structured environment, ideal for individuals looking to make an impact in the financial operations of a well-established business.
Description
- Monitor customer accounts and ensure timely collection
- Conduct regular chasing of overdue invoices via telephone and email.
- Maintain accurate records of collection activity.
- Negotiate payment plans with customers where appropriate.
- Escalate high‑risk or overdue accounts to the Senior Credit Controller.
- Investigate and resolve customer queries relating to invoices, payments, and credit notes.
- Liaise with internal departments to resolve disputes.
- Monitor and follow up on outstanding queries to ensure prompt resolution.
- Work closely with customers to address payment delays.
- Post and allocate customer payments accurately and in a timely manner.
- Investigate and resolve unallocated cash.
- Support bank reconciliation processes where required.
- Maintain accurate customer account balances.
- Review and action the daily credit hold list.
- Produce and distribute customer statements.
- Provide copies of invoices and documentation as requested.
- Maintain up-to-date customer account information.
- Update EDI systems and customer portals where required.
- Assist with credit checks for new and existing customers.
- Monitor customer payment performance.
- Flag potential bad debts to the Senior Credit Controller.
- Support credit limit reviews of outstanding balances.
Profile
A successful Credit Controller should have:
- Proficiency in using financial software and systems.
- Strong numerical and analytical skills.
- Excellent communication and negotiation abilities.
- A proactive approach to problem‑solving and attention to detail.
- The ability to work effectively both independently and as part of a team.
Job Offer
- Competitive salary
- Permanent role with job stability in a reputable company.
- Company pension scheme.
- Opportunities for professional development within the Accounting & Finance department.
If you are an organised and detail‑oriented individual looking to grow your career as a Credit Controller, we encourage you to apply today.
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