Credit Controller
Department: Business Services - Finance
Employment Type: Permanent
Location: Bristol
Description
This role is to support the business in collecting client debts and meeting the firm’s collection targets.
Key Responsibilities
- Following Credit Control collection processes relevant to the type of client debt, ensuring effective chasing, minimising ageing of the debt ledger.
- Updating the Practice Management System (PMS) with accurate and meaningful collection notes.
- Liaising with Partners, lawyers and the Practice management team to update them on the current debt position.
- Flagging potential issues to the Supervising Timekeeper (STK), and where applicable the Practice Manager, so they can set the strategy to collect the debt.
- Meeting with the Credit Control Supervisor for line‑by‑line ledger reviews on a monthly basis to discuss progress, escalations and problematic issues.
- Producing standard debt reports where necessary via the Finance Self‑Service Reporting Suite.
- Supporting the Sales Ledger team in gaining client payment remittances where these are missing to ensure accurate allocation of monies.
- Feeding back any billing issues to the Revenue team so processes can be checked and amended where necessary.
- Liaising with the Revenue team when disputes are raised by the client and agreed by the STK so the relevant action can be taken.
Skills, Knowledge & Expertise
- Experience in credit control, preferably in the legal sector.
- An ability to communicate effectively with internal and external clients and confident in managing difficult discussions.
- An ability to respond effectively to both internal and external clients' demands in a confident and efficient manner.
- Good knowledge and experience in various systems and Microsoft products.
- Self‑motivated, determined and confident in their abilities.
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