Business Insights Specialist

Location: Peterborough, Hybrid

Salary: £39,795 per annum

Contract type: Permanent, 35 hours per week, Monday – Friday 9am to 5pm

We’re on a journey of transformation. We’re finding new ways to achieve our purpose of providing families with affordable, sustainable and safe homes. We’re innovating for our customers and to create a thriving workspace that supports everyone.

We’re a team of passionate, dedicated people, working to drive change for the better. We’re building something special here and we want driven, creative people to join us.

If you’re looking for a career where you can be part of change, share your ideas and help us transform, there’s never been a more exciting time to join us and shape our future.

About The Role

At Accent, our customers are at the heart of everything we do. We’re looking for a Business Insights Specialist to ensure their voices are heard, understood and turned into meaningful action.

In this varied and impactful role, you’ll analyse customer data to drive service improvement across the organisation. Working closely with the Customer Insights Manager and key stakeholders, you’ll manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys, and produce clear, actionable insight that informs decisions at every level.

You’ll take a whole‑journey view of the customer experience, identifying what’s working well, where the pain points are, and how services can be improved for both customers and assets. Through regular insight reporting, bespoke research and ad hoc analysis, you’ll help service leads, managers and directors understand the customer voice and turn insight into real change.

This is a great opportunity to shape services, work with large datasets and make a genuine difference in a national organisation that values fairness, inclusion and customer focus.

Responsibilities

• Analyse customer data to drive service improvement.
• Manage and evaluate multi‑channel feedback, including transactional and TSM perception surveys.
• Produce clear, actionable insight that informs decisions at every level.
• Take a whole‑journey view of the customer experience and identify pain points.
• Provide regular insight reporting, bespoke research, and ad hoc analysis to service leads, managers, and directors.

Qualifications

• Experience analysing data sets and producing clear, actionable insight reports
• Ability to use BI tools, ideally Power BI, to visualise and share insight
• Strong experience with customer satisfaction and perception surveys
• Ability to translate complex data into clear messages for a range of audiences
• Confident communication and stakeholder engagement skills
• An inquisitive, analytical mindset, able to ask the right questions and explore causation
• Experience in qualitative and quantitative research
• Strong Excel and digital skills, including cloud‑based platforms
• Housing sector experience or the ability to quickly understand housing services

Salary

The spot salary for this post is £39,795 per annum for applicants who fully meet the requirements of the post. You can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

Benefits

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family‑friendly policies – Enhanced parental leave, flexible working options, and support for work‑life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

Inclusive Environment

We’re committed to inclusion. We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive. Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Additional Information

Applicants must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship license.

Recruitment agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

Questions? Please email: PeopleServices@accentgroup.org

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

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