Second Line IT Support Engineer (Onsite Desktop Support)

Job Title

2nd Line Desktop Onsite Engineer

Location

Barrow-in-Furness (Full-time onsite, 5 days per week)

Salary

£36,000 + Generous Benefits Package

Overview

The role involves providing second‑line desktop support, ensuring efficient resolution of technical issues and delivering excellent customer service. You will maintain and improve end‑user experience while supporting both business‑as‑usual activities and project work.

Key Responsibilities

• Complete assigned tasks within agreed timeframes.
• Support internal and external project managers with project‑related activities.
• Undertake NSR tasks to agreed deadlines.
• Deliver exceptional customer service and user support.

Key Skills & Experience

• Strong knowledge of Microsoft Windows (Windows 10/7), including build, configuration, and registry settings.
• Experience with Microsoft Office and Exchange environments (including Outlook and email configuration).
• SCCM experience (OS and application deployment, troubleshooting, monitoring, reporting).
• Understanding of IT security principles (BitLocker, NTFS permissions, shared folder security).
• Familiarity with ITSM tools such as ServiceNow.
• Scripting knowledge (e.g., PowerShell, VBScript, batch files) is advantageous.

Qualifications

Must hold a valid driving licence and be eligible for Security Clearance (SC). Due to clearance requirements, applicants must be UK nationals or eligible to obtain SC clearance.

Job Titles

2nd Line Support Engineer / Desktop Support Engineer (Level 2) / IT Support Engineer (2nd Line) / Onsite IT Support Engineer / End User Support Engineer / EUC Engineer / Workplace Support Engineer / IT Field Engineer / Technical Support Engineer (Level 2) / Desktop Services Engineer / IT Service Desk Engineer (2nd Line) / Infrastructure Support Engineer (Desktop‑focused) / Client Support Engineer / End User Experience Engineer / Desktop & Deployment Engineer / IT Operations Support Engineer

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