Level One Network Operations Engineer (24/7) - Hybrid - Permanent

Level One Network Operations Engineer (24/7) - Hybrid - Permanent

United Kingdom

Salary: Circa £26,000 per annum (negotiable based on experience) + comprehensive benefits package + shift allowance of 25%

Jisc grade: TNE1 (internal use only)

Hours: 38.5 hours

Shifts: 4 on 4 off – 2 days, 2 nights (07:00-19:00 / 19:00-07:00)

Contract: Permanent

Reports into: Level 1 network ops engineer team leader

Location: Hybrid – working from home and nominated hub office. Hubs: London, Bristol, Manchester, Oxford.

Valid full UK driving licence required.

About the role

This role offers a structured 4‑on, 4‑off shift pattern (two days followed by two nights, 07:00–19:00/19:00–07:00), giving predictable rotation and a clear work‑life balance. Alongside the 38.5‑hour working week, you’ll also benefit from a generous 25% shift allowance, making this an excellent opportunity for those who thrive in a hybrid, round‑the‑clock operations environment.

You’ll be part of our Ops Desk, working closely with our 2nd and 3rd line teams. The Ops Desk is responsible for proactive monitoring and fault resolution. Within this team, you’ll take ownership of 1st line activities across our network, security, and cloud products, playing a key role in keeping our services running smoothly.

Responsibilities

• Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting, and resolving issues
• Provide incident management and technical resolution of 1st‑line network and security related faults and prompt escalation to 2nd line when required
• Accept, agree and carry out tasks assigned by the team leader as related to the team’s primary objectives
• Provide end‑to‑end incident management throughout the incident lifecycle

Key skills and experience

• Valid full UK driving licence and willingness to travel and work away from the base location – at times, out of normal working hours
• Vendor equivalent qualification such as Juniper/Cisco/Security Associate (preferred)
• Active use of corporate systems
• Ability to present complex information to both technical and non‑technical audiences, and facilitate collaboration between stakeholders sharing common objectives
• Fully understands the importance of security to own work and the operation of the organisation. Seeks specialist security knowledge or advice when required to support own work or work of immediate colleagues

Benefits

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• Various wellbeing lifestyle benefits including company‑paid health‑care cash plan, mental health first aiders, and support
• Company culture of continuous learning with access to thousands of LinkedIn Learning courses, and other development resources
• Allocated allowance of up to £250 to equip your home office
• Financial well‑being support including access to preferential loan, savings plans, mortgage advice, will‑writing tools, and other resources
• A wide range of discounts and cashback from retailers and high‑street stores
• Family‑friendly policies including enhanced parental, maternity, paternity, and co‑parental leave, and opportunity for career breaks
• Support for volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion

Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work hard to create an equitable experience for our candidates and workforce that embraces all aspects of identity including race, ethnicity, religion, belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.

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