Job Description
If you're looking to join a company with a dynamic vision for the future, set your sights on a challenging career with Nikon Metrology. We develop a wide range of measurement systems for dimensional quality control deployed worldwide in automotive, aerospace, and other manufacturing industries.
We are looking for an experienced and enthusiastic Field Service Engineer X‑Ray based in the south of London. You will be working in the field and have the flexibility to travel and be away from your home location during the working week.
What is your role?
A Field Service Engineer will be responsible for the troubleshoots, calibrations, services, installations and repairs of all Nikon Metrology systems at customer sites. The Field Service Engineer maintains documentation for each job carried out and ensures the documentation is returned to the Service manager or coordinator upon completion. They will provide assistance to the Technical staff and support to dealers.
What are your key areas of responsibility?
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, calibrates, repairs and maintains equipment in the field
- Be a technical expert on the product domain, follow trainings, and provide trainings
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Ensures parts and consumables are available for jobs and that parts are returned if required, logging serial numbers of replaced parts
- Participates in service sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Provides technical support to service customers
- Establishes and maintains a close relationship with departments to support customer needs and stay aware of current technical trends
- Complies with and ensures department compliance with Company health, safety and environmental policies
- Identifies product and process improvements
- Trains junior colleagues, writes service manuals and/or procedures to assist in this process
- Other duties as required
- Travels from Monday to Friday across the country
What are your ancillary responsibilities?
The service engineer works independently; they need to solve the customer cases and can seek advice when necessary.
As the service engineer is most of the time alone at the customer site, the service engineer needs to communicate well with the back office.
The service engineer must have a high level of problem‑solving skills and think creatively.
What are your required qualifications and competencies?
ESSENTIAL
- Master or Bachelor degree in Engineering (electronics, electro‑mechanics) or equivalent through experience working on technical products
- Excellent knowledge of English; other languages are an asset
- Experience with technical products
- Excellent IT skills for working with Windows, Word, Excel and Outlook
- Computer literacy and competency in all MS Office Suite programs
- Technical background in electricity, mechanics, electronics, pneumatics
- Electrical drawing ability and good technical watch level
DESIRABLE
- Field service experience / customer oriented
- Customer service skills
Why Nikon Metrology?
At Nikon Metrology, our success is achieved by our employees. Clearly defined common goals, objectives and priorities create a foundation to work with pride and confidence. Our employees highly value the supportive and collaborative working environment and we share our passion for technology and innovation.
What Nikon can offer?
At Nikon we offer a competitive salary and a company car with the opportunity to be paid overtime.
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