Overview
As an Implementation Consultant, you will be part of a motivated and highly skilled team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies. Implementation Consultants play a critical role at Momentus Technologies, helping to ensure the success of our customers by helping to demonstrate value of the platform and painting the vision of what\'s technically possible. They blend their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive long-lasting impact and customer retention.
Responsibilities
- Manage CRM and ERP software implementation projects for clients with 5-500 users.
- Participate in functional and technical working groups and progress meetings.
- Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
- Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
- Design and deliver key stakeholder training on system configuration as well as end user training.
- Basic project management tasks including the creation of onsite agendas, project task list follow up, and escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.
Requirements (Qualifications)
- 1+ Years of experience in Enterprise SaaS or Software Implementation
- 2+ Years of experience as an Implementation Consultant acting as a billable resource with a utilization target
- Excellent organizational, written, and verbal communication skills
- Fluent in both English and French languages
- Ability and availability for travel (up to 30%) to customer sites for face-to-face meetings, as requested by the customer
Preferred Qualifications
- Self-motivated and perform independently in a fast-paced environment
- Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
- Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
- Time management skills
- Solution-focused while putting the Customer experience first
- Experience with Rocketlane and/or Momentus Software a plus
- Venue and/or Exhibition industry experience preferred but not required
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