PURPOSE:
To be responsible for the day to day operations of assigned departments (e.g. housekeeping, kitchens, health clubs) within hotels in a designated area, ensuring the provision of efficient and effective housekeeping services to all clients and leading, coaching and training the onsite teams while meeting objectives set by management.
PEOPLE:
- Responsible for recruitment and ensuring appropriate staffing levels are maintained and correct paperwork is obtained from new employees
- Manage senior Omni employees to ensure that they are trained and perform duties to a high standard
- Overall responsibility for induction, Health and Safety plus other relevant training at each contract
- Dealing with employee relations including investigations, disciplinaries, grievances, and appraisals with Human Resources support when required
- Building and maintaining relationships with clients
- Meeting objectives set by Management
- Manage own diary and time effectively
- Identify staff members suitable for development and promotion
- Responsible for ensuring appropriate incentives are given at each location(e.g. an employee of the month/quarter)
- Be proactive in regards to own development, including participating in area managers' meetings and supporting with the delivery of training
- Responsible for assisting with the TUPE process on incoming and outgoing contracts
- Monitoring staff accommodation (where relevant) and reporting any concerns to the relevant person
QUALITY:
- Conduct weekly and monthly visits to designated hotels, completing relevant reports in a timely fashion
- In continuous preparation for external audits carry out quality checks using the OMNI quality app on each visit, expected levels of a minimum of 10% of room stock per month, analyse data quality app reporting module and create action plans as required
- Ensure on-site Health & Safety documentation, including site‑specific risk assessments and relevant safe systems at work is completed and kept up-to-date
- Monitor relevant hotel satisfaction survey results at each visit
- Ensure relevant OMNI senior management in your locations is trained in all aspects of departmental duties and the training is cascaded to all staff
- Ensure accurate Health & Safety plus departmental training records are maintained on‑site
- Assist with compliance with GDPR as per company guidelines
PROFIT:
- Monitor productivity at each location to ensure expected levels are maintained
- Manage budgets as required at each contract (e.g. guest supplies, laundry and chemicals)
- Oversee employee holidays are effectively managed on each contract
- Monitor and maintain appropriate staffing levels on each contract, ensuring appropriate liaison with the recruitment department as required
- Monitor Procure Wizard usage on a daily basis to ensure it is being utilised correctly
PREVIOUS REQUIRED EXPERIENCE
- Previous relevant Management experience (e.g. as a Head Housekeeper in a large and demanding property) or experience as an Area Manager with the main focus on housekeeping operations covering a range of departments
- Previous people management experience (e.g. leading, coaching and training)
- Management of dealing with budgets, including profit and loss, productivity and quality
- Experience of dealing with Health and Safety matters
- Full, clean driving licence (subject to location)Desirable to hold Health & Safety of Work Level 3 qualification
ESSENTIAL SKILLS
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook
- Ability to build rapport quickly and credibly with all contacts including employees, clients and other contacts
- Ability to work effectively under pressure
- Excellent organisation and time management skills
- Ability to motivate and inspire others
- Flexible with a willingness to learn and train others
#J-18808-Ljbffr