Counsellor

Roles and Responsibilities

To provide bereavement support and counselling to adults and children referred to Nightingale House Hospice.

To hold and manage a caseload of clients, patients, and families with bereavement needs.

To work closely with the Family Support Lead and Patient Flow Coordinator, ensuring timely and sensitive communication.

To work as a full member of the Multi-Disciplinary Team, providing preparation for loss and bereavement services to adults, children, and carers.

To provide individual, group, or family bereavement support, and involve other members of the Multi-Disciplinary Team as appropriate.

To supervise counsellors, student counsellors, and bereavement volunteers.

To triage and manage bereavement referrals, including managing telephone advice, ensuring that appropriate information and support is offered, following service protocol.

To assess the individual needs of the bereaved and refer for internal counselling support or to external agencies when appropriate.

To jointly manage service evaluation tools, statistics, and audit within the service and provide regular reports.

To communicate frequently within the service and with other service providers regarding patient care, and share development policies ensuring best practice.

To manage a caseload of clients, including assessment and allocation to volunteers or students within the service, ensuring treatment delivery remains accessible.

To educate and involve family members when appropriate, conveying counselling formulations.

To make day‑to‑day decisions based on practitioner level guidance and professional opinion.

Qualifications

• Advanced Diploma in Counselling
• Registered Therapist
• Member of the British Association for Counselling and Psychotherapy or an appropriate Association

Skills

• High level of computer literacy.
• Ability to work creatively, flexibly, and as part of a team.
• Sound written and oral communication skills.
• Ability to adapt to and contribute to a changing environment.

Experience

• Good level of experience working with both children and adults.
• Experience of working with loss and bereavement.

Knowledge

• Understanding of general office systems and procedures.
• Knowledge of data protection regulations.
• Knowledge of safeguarding.

Benefits

• Positive and friendly working environment.
• The opportunity to make a real difference.
• Excellent training and development opportunities for those that want them.
• Generous holiday allowance that increases with length of service.
• Staff lunch menu (Hospice based positions only).
• Employee Assistance Programme.
• Retail discount scheme.
• Refer a friend bonus scheme.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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