LTR Duty Manager
Department: Landside Transport
Employment Type: Permanent - Full Time
Location: London Heathrow
Reporting To: Landside Transport Manager
Description
WFS is seeking an individual with the right attributes that wants to join one of the worlds leading cargo handlers and bring valuable skills to the business
We have an exciting opportunity for you to join as a Transport Duty Manager at London Heathrow. The successful Transport Duty Manager will manage a team of 5/6 and circa 50 trucks and Drivers. Reporting directly to the UK Transport Manager, the Transport Duty Manager will be the first point of contact for Drivers, Customers and main hauliers, with a strong focus on planning, compliance, customer satisfaction, communication, and overall responsibility for Transport operations whilst duty.
Your main responsibilities on a day to day basis will be:
- Responsible for ensuring a coherent interface between every area of the operation to ensure efficiency and effectiveness
- Motivate and develop planners to equip them with the skills to manage their teams of drivers
- Ensure compliance with all Transport legislations and Health & Safety requirements
- Be responsible for communication throughout the transport operation
- Propose and implement changes to the operation to improve efficiency and/or levels of performance
- Ensure a secure and safe environment for team members and assets
- Achieve efficiency through managing planning & controlling staff on a daily basis, and an ongoing basis through objectives
- Manage a team of c.50 drivers, along with planning teams
- Ensuring key performance Indicators (KPIs) are achieved, including compliance, service and financial target
- Ensuring compliance with statutory and Company safety standards
To be successful in this role you will need:
- 5+ years transport management experience in a multi-site environment
- Good working knowledge of the Airfreight distribution sector
- Confident Manager, skilled at setting clear objectives and motivating teams
- Highly tolerant of change, being able to work with an evolving organization
- National/International CPC holder (Essential)
- ADR, Hazardous awareness and training to Level D (Cargo Op.) an advantage
Our Values
Safety
- Always look out for our own and each other's safety
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously
- Comply with all relevant safety regulations and standards at all times
- Learn from mistakes and share that learning
Customer Focus
- Delight customers by actively anticipating their needs, concerns and preferences
- Offer alternative "yes" solutions to "no" situations
- Deliver service excellence and always aim to exceed customer expectations
Respect
- Appreciate everyone's background, cultural values and opinions at all times
- Actively listen and understand other's intent and point of view, especially during disagreementsBuild trusting relationships, demonstrate empathy and care for others
Excellence
- Always do the right thing. Do it right the first time
- Demonstrate extreme ownership: See it, Own it, Solve it
- Adopt a growth mindset: keep learning, stay agile, be resilient
- Set high expectations, embrace innovation and practice continuous improvement
Teamwork
- Prioritise SATS Group's interests over one's own and department needs
- Proactively share resources, ideas and information constructively
- Build on each other's strengths and ideas to achieve win‑win outcomes
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