Job Title: Account Manager (New Business – MSP)
Overview
An established and growing Managed Service Provider is looking to hire an experienced Account Manager with a strong background in the MSP space. This is a new‑business–led role, working with qualified leads generated by an internal SDR function, while also owning and developing accounts post‑sale.
You’ll manage the full sales lifecycle, closing new MSP clients and building long‑term relationships, with responsibility for identifying upsell and cross‑sell opportunities across managed services, cloud, security, and project work.
This role suits a commercially driven sales professional who understands the MSP market and enjoys both winning new business and growing existing accounts.
Key Responsibilities
- Own and progress qualified inbound leads through the full sales cycle
- Run discovery calls and client meetings to understand technical and commercial requirements
- Sell MSP solutions including managed services, cloud, security, and professional services
- Close new business opportunities and support successful client onboarding
- Act as the primary point of contact post‑sale, managing and developing accounts
- Identify upsell and cross‑sell opportunities within existing customers
- Build strong, long‑term relationships with senior stakeholders and decision‑makers
- Collaborate closely with technical, delivery, and marketing teams
- Maintain accurate pipeline, forecasts, and activity in the CRM
- Keep up to date with MSP market trends, competitors, and customer challenges
Key Requirements
- Proven experience working within an MSP environment (essential)
- Background in Account Management and/or New Business B2B sales
- Experience selling IT services (managed support, cloud, security, infrastructure, or projects)
- Confident managing the full sales cycle from qualified lead to close
- Consultative sales approach with the ability to speak credibly about IT solutions
- Comfortable engaging with senior stakeholders
- Highly organised, target‑driven, and commercially focused
- Experience using CRM systems and sales tools
What’s on Offer
- Competitive basic salary (up to £45,000)
- Ongoing sales training and MSP‑focused development
- Flexible hybrid working
- Supportive and collaborative team environment
- Enhanced pension
- 26 days annual leave (increasing with service) + bank holidays
- Buy and sell holiday scheme
All applicants must have the right to work in the UK and a full UK driving licence.
Set2Recruit are acting as an employment agency in relation to this vacancy.
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