Department: Service - Contract Administration
Location: UK/Knutsford
Description
To provide administrative support to the Company with regard to the Contract Management process. Working as part of a team to provide all necessary information.
Key Responsibilities
- Set up and maintain all maintenance contracts
- Manage contract invoice process – key customers are invoiced monthly / quarterly. Reconcile contract population with individual customers before invoicing and apply pro‑rhoa charges. Ensure all are invoiced in a timely manner and within monthly deadlines
- Working with other departments to ensure accuracy in customers' information and chargeable calls.
- Liaising with customers and internal departments daily.
- Maintain database – accurately adding and removing equipment as necessary
- Update database with Sales information – amend contracts as necessary
- Pro‑active in renewing contracts, working with the sales team to ensure continuous coverage of contracts.
- Ad‑Hoc invoices – invoice for chargeable works, larger customers require summary invoices and other smaller customers are invoiced per event
- All invoices/spreadsheets/submissions to meet customer requirements to ensure invoices are accepted and paid promptly
- Monthly reconciliations to link into finance processes
- Year‑end reconciliations.
- Manage the day‑to‑day running of the customer database, ensuring all transactions are captured accurately and can be reconciled.
- Qualify the data in terms of integrity, accuracy and consistency
- Support the Sales Team with contract information
Skills, Knowledge & Expertise
- Experience in a similar role would be advantageous
- GCSEs including Maths and English are desirable
- Analytical and process‑oriented
- Excellent communication skills, with the ability to influence others
- Organised and structured approach to work
- Able to adhere to tight deadlines and manage changing priorities
- Team player
- Excellent attention to detail
- Microsoft Office skills
- Power BI skills desirable
- Smartsheet skills
- Excel skills
- Outstanding grasp of information technology concepts and processes
- Ability to organise and process large amounts of data efficiently
Job Benefits
- 25 days' holiday a year with the opportunity to buy up to five additional days
- Competitive company pension scheme
- Ongoing training and development
- Private medical insurance for all employees (enhanced membership can be purchased for other family members)
- Dental insurance for all employees
- Life assurance
- Income protection schemeEmployee assistance programme
- Employee Wellbeing events and Mental Health First Aiders
- Employee My Benefits portal offering extensive retail discounts
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