Children & Young Peoples Engagement and Administration Officer
Abl Health provides high-quality, evidence-based nutritional care and works closely with health professionals, partner organisations and community services. The role supports the Children and Young Peoples Specialist Weight Management Service within a multidisciplinary team.
Main duties of the job
The post holder will provide comprehensive administrative support to a multidisciplinary weight management service, acting as part of the Single Point of Access team. Key responsibilities include managing referrals and service enquiries through multiple channels, coordinating appointment bookings, maintaining accurate and confidential client records, preparing correspondence and reports, taking and distributing minutes, and supporting service monitoring through data tracking and reporting. The role also involves liaising with health professionals, schools, local authorities and community partners to promote the service, supporting family engagement activities, event planning, and maintaining a high standard of customer service.
Job responsibilities
Role Purpose:
To provide comprehensive administrative and engagement support, coordinating administrative systems, maintaining accurate records, supporting communication with families and professionals, and helping drive engagement with children, young people and families who access the service.
The role combines traditional administrative duties with a proactive focus on engagement, outreach, communications and participation activities to improve service uptake.
Key responsibilities
- Provide day‑to‑day administrative support to the multidisciplinary weight‑management team.
- Manage referrals and service enquiries, ensuring timely and professional communication.
- Maintain accurate and confidential client records and databases in line with data‑protection and safeguarding policies.
- Schedule appointments, meetings and clinics, coordinating between families, clinicians and community partners.
- Prepare correspondence, reports and documentation as required.
- Support monitoring and reporting of service activity, outcomes and feedback.
- Assist with financial and resource administration, including ordering materials and processing invoices where applicable.
- Take meeting minutes, type and distribute them as required.
- Support engagement activities to improve access, participation and retention of children, young people and families.
- Liaise with schools, local authorities, community organisations and health partners to promote awareness of the service.
- Contribute to the development and distribution of newsletters, promotional materials and appropriate social media content.
- Gather and collate feedback from service users to support continuous improvement.
- Assist in planning and delivering family engagement sessions, events or workshops.
- Maintain positive relationships with service users, ensuring communication is welcoming, inclusive and child/family‑centred.
- Work collaboratively as part of a multidisciplinary team, demonstrating flexibility and initiative.
- Uphold confidentiality, data protection and safeguarding principles at all times.
- Participate in supervision, training and professional development as required.
- Support equality, diversity and inclusion in all aspects of service delivery.
- Use IT systems, including Excel, Word, spreadsheets and in‑house databases to exchange information.
- Provide flexibility to cover colleagues’ annual leave, sickness, etc.
- Encourage and assess clients’ readiness for specific behaviour change.
Skills and Competencies Required
- Experienced administrator in a health or community setting.
- Proficient with Microsoft Office and database systems.
- Positive and proactive, able to work at pace with multiple tasks.
- Excellent communication skills with a welcoming style for patients, health professionals and colleagues.
- Team player who can work independently on own tasks.
- Quality‑driven, continuously seeking improvement.
- Open to new ideas and perspectives.
- Passion for supporting children and young people to improve their health and wellbeing.
Person Specification
Qualifications
- GCSE/O Level in Maths and English or equivalent.
- NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
- NVQ 3 level in a relevant subject.
- Qualification in customer service, engagement or communication.
Experience
- Demonstrable experience in an administration role.
- Experience working in a team environment.
- Experience of stakeholder and health professional engagement and communication.
- Experience with databases and IT software.
- Experience in minute‑taking for meetings.
- Experience in a health‑care setting (e.g., community health provider, GP practice, hospital).
- Experience in health, social care or community‑based settings.
- Experience supporting engagement, participation or outreach projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check will be required as part of the recruitment process.
Employer name
ABL Health Ltd
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