Business Development Representative

Hybrid Working role

This role requires you to attend the Richmond office (TW9) 1-2 times a week.

About Us

Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based solutions to help our customers deliver industry-leading customer experience. We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate and CX Vizz. We are a Genesys partner and regularly win partner awards, most recently UKI Volume Partner of the Year 2026.

About The Role

Reporting to Kerv’s Head of Marketing, we are looking for a Business Development Representative with a demonstrable understanding of driving new business growth.

You will play a key role in driving new business growth across the contact centre and CX practice for Kerv (focused on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.

Your Part To Play

• Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within enterprise and mid-market organisations
• Work closely with the sales team to execute account-based strategies
• Find creative ways to open doors into new prospective accounts
• Work closely with Marketing to follow up on campaign and event activity
• Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
• Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
• Book product demos and meetings for Account Executives
• Consistently generate qualified pipeline aligned with regional revenue goals
• Maintain accurate activity lead tracking in Dynamics 365
• Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates

All About You

We are looking for a BDR with the following skills and attributes:

Essential

• At least 1 year’s experience in a BDR, SDR, or Inside Sales role within SaaS, CCaaS, CX, cloud, or technology environments (preferred Genesys / CCaaS experience)
• Proven track record in outbound prospecting and pipeline generation e.g.: meetings booked
• Comfortable engaging mid-senior level stakeholders in mid and large organisations
• Excellent communication, organisational, and time-management skills

You will live the Kerv values

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

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