Job Summary – Front Office Manager
Delta Hotels by Marriott Preston: Set within a beautiful Victorian manor house, Delta Hotels by Marriott Preston offers a welcoming retreat just off the M6. With stylish bedrooms, a vibrant Brew Bar, Cast Iron Grill, and excellent leisure facilities, we pride ourselves on delivering memorable stays for both business and leisure guests.
This is a full-time role, working 40 hours over 5 days, including evenings, weekends, and bank holidays.
The impact you’ll make:
You’ll be the face of the hotel – the first hello and the final goodbye. From seamless check‑ins to personalised guest interactions, you’ll create standout experiences that keep guests coming back.
Leading a dynamic Front Office team, you’ll set the tone for exceptional hospitality, ensuring every guest feels valued, recognised, and at home from the moment they arrive.
What you’ll do:
- Lead and inspire the Front Office team across Reception & Nights
- Deliver exceptional guest experiences and handle any issues with confidence and care
- Drive operational excellence, ensuring smooth day-to-day running of the department
- Manage budgets, payroll, and financial performance to meet targets
- Collaborate with other departments to ensure a seamless guest journey
- Recruit, train, and develop your team to achieve their full potential
- Ensure full compliance with Marriott brand standards, safety, and procedures
What we’re looking for:
- A natural leader with a passion for hospitality
- A people-focused approach with strong communication skills
- A hands‑on, proactive mindset
- Strong organisational and problem‑solving abilities
- Experience in Front Office or hotel operations (supervisory/management level preferred)
Perks you deserve:
- Team‑spirited co‑workers and supportive leadership
- Ongoing training and career development opportunities
- Competitive salary and benefits package
- Meals on duty
- Free Leisure Club access on site
- Global hotel discounts for you, your friends, and family
- Employee Assistance Programme
- Access to Benefits platform
Compensation: Competitive salary
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