Job Summary
We are seeking a dynamic and client-focused Project Manager with strong ERP implementation experience to drive success across the customer lifecycle. This role demands a strategic thinker with a passion for technology and relationship building. As a key liaison between Xpedeon and our clients, you will ensure smooth ERP implementations, upsell relevant products and services, and manage long-term account success.
Key Responsibilities
- Lead and manage ERP implementation projects from planning through execution and post-go-live support.
- Work cross-functionally with technical teams and clients to ensure project goals are met.
- Serve as the primary point of contact for a portfolio of clients, ensuring satisfaction and long-term retention.
- Understand client business processes and align Xpedeon solutions to meet their evolving needs.
- Identify upselling and cross-selling opportunities by recognizing business challenges and growth areas.
- Support the full sales lifecycle including solution presentations, proposal development, and contract negotiations.
- Act as a product evangelist and trusted advisor to clients; gather client feedback and translate it into actionable product insights.
- Collaborate with the product team to shape roadmap priorities based on market and client needs.
- Recommend process improvements and best practices for implementation and usage.
Requirements
- 8+ years of experience in ERP implementation, account management, or product owner roles.
- Proven track record in client-facing roles, with strong stakeholder management skills.
- Experience across the full sales lifecycle, including upselling and contract renewals.
- Strong understanding of ERP systems and processes, ideally within the construction, engineering, or related sectors.
- Excellent communication, presentation, and interpersonal skills.
- Bachelor's degree in Business, IT, Engineering, or related field.
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