Pay: £44,638.55 annual pay
Location: London Gatwick Airport | Hours: Monday-Friday 09.00-17.00
Overview
Join our team at London Gatwick Airport as a Resource Planning Manager, playing a crucial role to lead and coordinate short- and mid-range workforce planning at Gatwick, ensuring forecasted demand is translated into efficient, deliverable staffing plans. Working closely with the Operational Excellence team, who provide demand forecasts, the role is responsible for adapting these into practical, demand-led resourcing solutions that reflect real-time operational needs.
Responsibilities
- Workforce plans and rosters consistently deliver the right level of coverage across all locations, aligned to demand, service standards, and compliance requirements.
- Rostering approach maximises productivity and minimises over/understaffing through effective use of core hours, shift design, and workforce availability.
- Overtime and short-term resourcing are proactively managed to maintain service while controlling cost.
- Short-term planning is agile and responsive, enabling the operation to adapt quickly to changing conditions.
- Planning decisions are informed by accurate data and insight, driving continuous improvement in performance and efficiency.
Qualifications
- Proven experience in workforce or resource planning within a fast-paced, operational environment
- Strong understanding of rostering, scheduling, and workforce optimisation
- Experience managing overtime planning and cost control
- Confident working with forecasted demand and translating this into practical staffing plans
- Intermediate Microsoft Excel skills (essential), with the ability to manage and analyse workforce data
- Experience producing reports and insights to support decision-making
- Good understanding of working time regulations, compliance, and operational constraints
- Analytical and solution-focused
- Strong communicator
Benefits
- Annual leave entitlement of 25 days
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme
- Learning & Development – progression opportunities and various eLearning courses, on-site training, apprenticeships, and in-house training
- Health and Wellbeing – Life assurance, access to mental health support specialists
- Online GP access for you and your dependents
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
Additional Information
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, see the sustainability page at wilsonjames.co.uk/sustainability. Internal applicants may be considered for internal mobility and career progression in line with company policies. If currently employed under TUPE terms, appointment will be on Wilson James standard terms and conditions.
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