Overview
Service Charge Assistant known in house as a Service Charge Assistant
Location: Farringdon, London, EC1N 8JS or Nottingham, NG9 1LA
Salary Banding: London £30,983 - £32,613 - Nottingham £26,887 - £28,303
Hours: 37.5hrs per week - Permanent - This role is also eligible for our smarter working policy.
Our Service Charge Team Assistants report into our Service Charge Team Manager's to provide administrative support to our busy service charge teams. Your primary responsibility will be to ensure that the work assigned is handled promptly whilst maintaining consistently high standards and meeting deadlines to facilitate the delivery of a quality service to our customers. Your collaboration with the service charge team will be instrumental in helping them achieve their targets. This role will see you engaging with our customers, external stakeholders, and key internal teams to ensure a great customer experience.
Duties To Include
- Respond to customer enquires in all aspects of service charges in line with service expectations and key performance indicators
- Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams
- Ensure that processes are carried out effectively and in line with policy, procedure and legislation
- Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence
- Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately.
- General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices
You Must Possess
- Demonstrates a proactive can-do, problem-solving approach
- Previous customer service/administrative experience
- High level of attention to detail
- Ability to understand legal processes
- Ability to interpret financial information
- Ability to use a broad range of IT systems
- Ability to work collaboratively across Teams and Departments
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