Insights Manager
Working Pattern: Hybrid - 2 days per week in any of the Vitality offices (Bournemouth, London or Stockport). Full time hours.
We are happy to discuss flexible working!
Top 3 skills needed for this role
- Advanced analytics and data solutions expertise
- Strategic insight and data storytelling
- Strong leadership and stakeholder management
About the Role
As Customer Insights Manager, you’ll lead our Insights team to turn data into clear, actionable recommendations that shape strategy and drive meaningful change. You’ll champion a customer‑first mindset, translating complex analytics into insight that informs both day‑to‑day choices and long‑term transformation.
You’ll guide and develop a high‑performing team, uphold quality standards, and work collaboratively across the business to embed insight‑led choice making. You’ll oversee the design, development, and maintenance of our research and data solutions — including advanced SQL — creating a robust 360° customer view that enables continuous improvement.
You’ll present insight and direction to senior leaders, influence customer‑driven strategies, and support major transformation initiatives. You’ll also drive enhancements in customer experience measurement and market intelligence, ensuring our insight capabilities stay ahead of the curve.
Key Actions
- Lead, coach, and develop a multi‑level analytics team
- Build and maintain robust data solutions (SQL, data models, integration pipelines) to support a 360° customer view
- Set the vision and strategy for customer insight aligned to business goals
- Deliver clear, contextualised, data‑driven insights
- Ensure high‑quality, reliable outputs across all deliverables
- Champion advanced analytics, visualisation, and compelling data storytelling
- Work cross‑functionally to embed customer insight across the organisation
- Build strong stakeholder relationships and advise senior leaders
- Oversee reports, dashboards, and presentations
- Continuously enhance customer experience measurement and market intelligence
- Support customer journey development, VoC programmes, and survey design
- Contribute to change initiatives at all levels
- Front project planning, communication, and resource management
Qualifications
- Advanced analytical skills — data modelling, manipulation, visualisation, and dashboarding (Power BI, SQL, Python/R)
- Experience designing and maintaining data architecture for integrated customer views
- Proven leadership in data‑driven environments
- Strong commercial awareness and customer‑centric strategic thinking
- Excellent communication and stakeholder management skills
- Ability to synthesise qualitative and quantitative data into actionable insight
- Strong prioritisation and time‑management skills across multiple projects
Benefits
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12% – We will match your contributions up to 6% of your salary
- Our award‑winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Commitments to You
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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