Customer Onboarding Administrator

Are you able to prioritise tasks and manage your time effectively? Do you take a methodical approach to your work with strong organisational skills? Are you motivated to develop your skills and progress your career?

If your answer is 'yes' then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You’ll play a key role in keeping our core systems accurate, up to date, and running smoothly. From managing customer and supplier data to maintaining vehicle records and product and service information, your work will help ensure seamless processes and reliable transactions across the entire lifecycle. You’ll also get involved in exciting project work, supporting the onboarding of new customers by working closely with the customer transition team and account managers, you'll help deliver a smooth and efficient experience from day one.

This role is based in Newbury with 50% office attendance required.

You’ll also:

• Develop and maintain professional working relationships with internal customers such as Customer Transition team, Business Development Managers and Account Managers
• Ensure that standard processes are implemented and any deviation from these are agreed and signed off by the department manager
• Take ownership of a project to deliver great customer outcomes
• Deliver against key agreed and communicated SLA’s and KPI's

What you’ll bring.

You're enthusiastic and take pride in delivering excellent customer service, with the confidence to engage effectively with stakeholders at all levels. You bring a high level of accuracy and attention to detail when inputting, maintaining, and validating data. Alongside this, you're motivated to learn, grow, and continuously develop your skills and career.

You’ll be a strong fit for this role if you have:

• Strong attention to detail
• Excellent time management skills
• An analytical, proactive approach to your work
• The confidence to question and challenge where appropriate

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confidentemployer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

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