Customer Service Manager - Chester

Company Overview

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK in almost 500 stores plus an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

Job Overview

We’re recruiting for a high performing Customer Service Manager to help our business continue to grow and succeed. Customers are always at the heart of everything we do; we need the best, leading by example and showcasing exceptional customer service.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers’ feedback and react accordingly
• Ensure market leading availability across the store
• Work with other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

Qualifications

• Experience of managing a team in a fast paced environment
• Excellent communication skills, able to share knowledge, experience and best practices
• Ability to build and maintain relationships with key stakeholders across all areas while remaining flexible
• Adaptability to change and ability to challenge effectively
• Proactive listening and responsiveness to customers and colleagues

Benefits

You will play a vital role in our business and have a huge impact on our success, so we provide excellent training, support and continued development, plus a competitive salary and superb benefits package.

Our benefits package includes a generous bonus, an attractive pension scheme, private healthcare, and a colleague discount that you can share with friends and family. We also offer a range of family-friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave.

Explore our 360 tour to see areas our customers don’t see, such as warehouses and colleague canteens.

Equal Opportunity

We are an equal opportunities employer and welcome applications from all sections of the community.

About Morrisons

Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find elsewhere. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, great service and a buzz people enjoy. It’s why our customers keep coming back for more.

The UK’s fifth largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging, it’s fast-paced, but from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want.

At Morrisons we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.

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